Administration Services Lead — People & Service Improvement

NHS Ayrshire & Arran; Dumfries; On-site; GBP 26,000 - 32,000; Full time

Job summary

NHS Ayrshire & Arran is seeking an experienced Administration Services Co-ordinator to lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This senior role focuses on people management, service performance and continuous improvement to enhance patient experience.

You will coach Team Leaders, manage performance and wellbeing, drive service delivery, and lead change initiatives that shape the future of administration

Qualifications

• Significant people management experience (minimum 3 years).
• Proven ability to lead, motivate and develop teams.
• Experience managing performance, attendance and employee relations matters.
• Excellent communication and relationship-building skills.
• Resilient, organised and confident under pressure.
• Proactive approach to problem-solving and service improvement.
• Strong IT and organisational skills.
• Professionalism, integrity and discretion.

Responsibilities

• Lead and support teams across Front of House, A&E Reception and Secretarial Services.
• Coach and support Team Leaders and staff; manage performance, appraisals, attendance and wellbeing.
• Drive service delivery to ensure services are safely staffed and patients have the best possible experience.
• Lead improvement initiatives; implement new ways of working and shape future administration services.
• Act as deputy to the Administration Services Manager, providing leadership across operational and workforce matters.

Skills

People management

Leadership

Communication

Employee relations

Problem-solving

IT skills

Job description

NHS Ayrshire & Arran is seeking an experienced Administration Services Co-ordinator to lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This senior role focuses on people management, service performance and continuous improvement to enhance patient experience.

You will coach Team Leaders, manage performance and wellbeing, drive service delivery, and lead change initiatives that shape the future of administration