258314 Administration Services Co-ordinator

NHS Scotland; Dumfries; On-site; GBP 34,000 - 52,000; Full time

Job summary

NHS Dumfries and Galloway is seeking an experienced Administration Services Co-ordinator to lead and support Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate.

You will coach Team Leaders, manage performance and attendance, and drive continuous service improvement while ensuring safe staffing and a positive, high-performing culture across the administration teams.

Qualifications

• Significant people management experience (minimum 3 years).
• Proven ability to lead, motivate and develop teams.
• Experience managing performance, attendance and employee relations matters.
• Excellent communication and relationship-building skills.
• Resilient, organised and confident under pressure.
• A proactive approach to problem-solving and service improvement.
• Strong IT and organisational skills.
• Professionalism, integrity and discretion.

Responsibilities

• Lead and develop people.
• Coach and support Team Leaders and staff, manage performance, attendance and wellbeing, and help create a positive, high-performing culture.
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

Skills

People management

Team leadership

Performance management

Communication skills

Problem solving

IT skills

Organisational skills

Professionalism

Discretion

Job description

Lead People. Shape Services. Make a Difference

Exceptional patient care starts with exceptional leadership.

Are you an experienced people manager who thrives on developing teams, leading through change and delivering results? Do you enjoy working in a fast-paced environment where your leadership has a direct impact on staff, services and patients?

If so, we'd love to hear from you.

As an Administration Services Co-ordinator, you'll lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This is a highly visible leadership role with a strong focus on people management, service performance and continuous improvement.

What You'll Do

• Lead and develop people
• Coach and support Team Leaders and staff, manage performance, appraisals, attendance and wellbeing, and help create a positive, high-performing culture.
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

What We’re Looking For

• Significant people management experience (minimum 3 years)
• Proven ability to lead, motivate and develop teams
• Experience managing performance, attendance and employee relations matters
• Excellent communication and relationship-building skills
• Resilient, organised and confident under pressure
• A proactive approach to problem-solving and service improvement
• Strong IT and organisational skills
• Professionalism, integrity and discretion

Why Join Us?

• A rewarding leadership role with extensive people management responsibility
• The opportunity to influence services, develop staff and lead change
• Ongoing leadership and development opportunities
• Supportive management and colleagues
• The chance to make a real difference to patient care and staff experience

If you’re passionate about leading people, developing teams and delivering outstanding services, we’d love to hear from you.

Additional Information

• Full support and mentorship provided by the Administration Services Manager
• PVG clearance required
• Shortlisted candidates will be invited to attend an in-person interview

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

APPLICATION PROCESS

https://www.careers.nhs.scot/how-to-apply/application-process/

DISCLOSURE SCOTLAND

Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

Additional Information For International Candidates

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.

Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).