258314 Administration Services Co-ordinator

NHS Ayrshire & Arran; Dumfries; On-site; GBP 26,000 - 32,000; Full time

Job summary

NHS Ayrshire & Arran is seeking an experienced Administration Services Co-ordinator to lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This senior role focuses on people management, service performance and continuous improvement to enhance patient experience.

You will coach Team Leaders, manage performance and wellbeing, drive service delivery, and lead change initiatives that shape the future of administration

Qualifications

• Significant people management experience (minimum 3 years).
• Proven ability to lead, motivate and develop teams.
• Experience managing performance, attendance and employee relations matters.
• Excellent communication and relationship-building skills.
• Resilient, organised and confident under pressure.
• Proactive approach to problem-solving and service improvement.
• Strong IT and organisational skills.
• Professionalism, integrity and discretion.

Responsibilities

• Lead and support teams across Front of House, A&E Reception and Secretarial Services.
• Coach and support Team Leaders and staff; manage performance, appraisals, attendance and wellbeing.
• Drive service delivery to ensure services are safely staffed and patients have the best possible experience.
• Lead improvement initiatives; implement new ways of working and shape future administration services.
• Act as deputy to the Administration Services Manager, providing leadership across operational and workforce matters.

Skills

People management

Leadership

Communication

Employee relations

Problem-solving

IT skills

Job description

Lead People. Shape Services. Make a Difference

Exceptional patient care starts with exceptional leadership.

Are you an experienced people manager who thrives on developing teams, leading through change and delivering results? Do you enjoy working in a fast-paced environment where your leadership has a direct impact on staff, services and patients?

As an Administration Services Co-ordinator, you'll lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This is a highly visible leadership role with a strong focus on people management, service performance and continuous improvement.

What You'll Do

• Lead and develop people
• Coach and support Team Leaders and staff, manage performance, appraisals, attendance and wellbeing, and help create a positive, high-performing culture.
• Drive service delivery
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Support change and improvement
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Make key decisions
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

What We're Looking For

• Significant people management experience (minimum 3 years)
• Proven ability to lead, motivate and develop teams
• Experience managing performance, attendance and employee relations matters
• Excellent communication and relationship-building skills
• Resilient, organised and confident under pressure
• A proactive approach to problem-solving and service improvement
• Strong IT and organisational skills
• Professionalism, integrity and discretion

Why Join Us?

• A rewarding leadership role with extensive people management responsibility
• The opportunity to influence services, develop staff and lead change
• Ongoing leadership and development opportunities
• Supportive management and colleagues
• The chance to make a real difference to patient care and staff experience

Additional Information

• Full support and mentorship provided by the Administration Services Manager
• PVG clearance required
• Shortlisted candidates will be invited to attend an in-person interview