Receptionist/Clerical Officer

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual leave allowance

Flexible working opportunities

Protected hours for health and well‑be

Job summary

Northern Care Alliance NHS Foundation Trust in Salford is seeking a friendly Receptionist/Clerical Officer for the Radiology team. You will provide clerical support in a busy department, booking appointments and directing patients with a focus on high-quality service and Trust values.

We value good communication, organisational and interpersonal skills, with a flexible, self-motivated approach. The role involves 37.5 hours weekly, with potential weekend work, and offers development opportunities

Qualifications

• Good communication and interpersonal skills are essential.
• Flexible and hard-working with a patient-focused approach.
• Willing to work weekends and adapt to a busy hospital reception.

Responsibilities

• Attend, assist and direct patients in accessing services in a courteous and efficient manner.
• Speak face to face or over the telephone to address patients' needs, including booking appointments.
• Use and access CRIS and attend patients on reception desks.
• Book appointments for patients as required.
• Deal with enquiries of a sensitive nature.
• Record and verify patient data on the Patient Administration System, including demographics.

Skills

Communication

Organisational skills

Interpersonal skills

Flexibility

Hard working

Tools

CRIS

Job description

Applications are invited for an enthusiastic people who are patient and customer focused, to join our Radiology team at Salford Royal Hospital as a Receptionist/Clerical Officer.

You will be required to provide clerical support within a very busy department, and you must be hard working and flexible. This post is varied, and we therefore seek a self-motivated person with good communication, organisational and interpersonal skills

Hours available are 37.5, these hours may involve working weekends. Please state which hours you would be interested in.

You will be committed to providing a high-quality service and understand fully the Trust Values when always dealing with the public and staff. In return we offer excellent opportunities for personal and professional development.

The Trust is committed to 7 day working which may be incorporated into this post.

• Attend, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• You need to have the confidence to speak face to face or over the telephone to deal with the patient’s needs, this can include booking appointments
• To use and access CRIS and be able to attend patients on reception desks
• Book appointments for patients as and when required
• Deal with enquires of a sensitive nature
• Attend Departmental meetings as and when required
• Access Patient Administration System when required to accurately record and collect patient data, ensuring errors are clearly identified and corrected including patient demographics

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities

helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Kim Davies Job title: Radiology Office Manager Email address: [e-mail] Telephone number: 01612064025

Kathryn Hewart - [e-mail]