Administration Officer – Patient Access & Scheduling

NHS Professionals; Sheffield; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work across Trusts

My Bank shift portal

Training and development opportunities

Holiday allowance

Pension scheme

Job summary

NHS Professionals is seeking an Administration Officer in Sheffield to support the NHS Trust with patient appointment bookings, transport arrangements, and efficient handling of calls and correspondence. The role emphasizes patient confidentiality, accurate data handling, and timely communications across the busy contact centre.

The post offers varied shift patterns within the NHS framework, development opportunities, and a supportive team environment across Trust sites in England.

Qualifications

• Experience speaking to patients or customers face to face and over the phone.
• Experience using Microsoft Office applications.

Responsibilities

• Be responsible for contacting patients by letter and/or telephone to confirm and book appointments and hospital transport arrangements, adhering to the Trust policy concerning patient confidentiality.
• Receive and make telephone calls via the busy contact centre. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
• Ensure all outgoing patient correspondence is accurate and sent in a timely manner.
• Deal with telephone enquiries, mail/ email promptly and efficiently.
• Process incoming referrals from various sources accurately and in a timely manner.

Skills

Patient communication

Tools

Microsoft Office

Job description

NHS Professionals is seeking an Administration Officer in Sheffield to support the NHS Trust with patient appointment bookings, transport arrangements, and efficient handling of calls and correspondence. The role emphasizes patient confidentiality, accurate data handling, and timely communications across the busy contact centre.

The post offers varied shift patterns within the NHS framework, development opportunities, and a supportive team environment across Trust sites in England.