Administration Officer

CNTW Community Interest Company; Workington; Remote; GBP 26,000 - 27,000; Full time

Job summary

Cumbria, Northumberland and Tyne and Wear (CNTW) NHS Foundation Trust is seeking an Administration Officer to join the busy admin team across Lillyhall or Carleton Clinic in Carlisle. The role requires accurate typing, strong MS Office knowledge and a patient‑facing approach.

The successful candidate will support multi-disciplinary clinical teams, handle multiple admin duties, and travel between sites in North and West Cumbria as needed.

Qualifications

• Experience in a customer/patient focused environment (face to face and telephone).
• Typing and formatting letters and reports.
• Minute taking experience; diary management.
• Ability to prioritise and plan own workload; flexible and reliable.

Responsibilities

• Attend to administrative functions and support multi-disciplinary clinical teams.
• Undertake diverse admin duties as assigned by Pathway Co-ordinator/Team Lead/Administration Manager.
• Demonstrate confidentiality and professionalism in handling patient information.

Skills

Excellent communication and inter­per­

Organisational skills

Shorthand skills

Education

Word-processing skills Level 3

Audio Typing qualification

Education to O-Level/GCSE

NVQ Level 3 in Customer Care

Tools

RiO

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 01 November 2026

North Cumbria Community Children and Young People's Services

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have vacancies for a full and part time roles in Lillyhall or Carleton Clinic, Carlisle.

This is a busy service and the successful post holder will be a member of the administration team supporting multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: (see job description for further information):

• Experience working in a customer / patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates mustbe adaptive, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including Word, Outlook and Excel
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Lillyhall Business Centre/Carleton Clinic

£25,760 to £27,476 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

263-CCG26-288-JW-B

Job locations

Lillyhall Business Centre/Carleton Clinic