Administration Assistant

CNTW Community Interest Company; Gateshead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust is seeking an Administration Assistant for the ADHD and Autism Team in Gateshead. This full-time Band 2 role requires delivering a high-quality administrative service and exceptional customer care to service users in person and by phone.

Successful applicants will have NHS experience, strong IT skills, and the ability to work within a busy team, with a commitment to continuous training and professional development.

Qualifications

• Good general education to O-Level/GCSE or equivalent in English Language.
• NVQ Level 2 in Customer Care (or equivalent).
• NVQ Level 2 in Business Administration (or equivalent).
• Working towards Level 2 Maths and English.

Responsibilities

• Provide administrative support to multidisciplinary clinical teams.
• Deliver excellent customer service to service users face to face and by telephone.
• Input data accurately and maintain electronic and paper filing systems.

Skills

Customer care

Communication

Data entry

Electronic filing

Microsoft Office

Typing

Verbal and written communication

Organisation

NHS environment

Database maintenance

Education

O-Level/GCSE English

NVQ Level 2 in Customer Care

NVQ Level 2 in Business Administration

Maths and English Level 2

Tools

Outlook

Word

Excel

PowerPoint

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 30 October 2026

Applications are invited from qualified and experienced Administration candidates to join our busy administration teams. We currently have 1 vacancy for the following Band 2 Administration Assistant Role

ADHD and Autism Team, Keegan Court,Grassbanks, Gateshead, NE108DX. Full time (37.5hrs)

This is a very busy service and the successful post holder will be required to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.

Main duties of the job

Candidates must have proven demonstrable experience in the last 12 months of the following:

• Experience in working in a customer / patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Database inputting
• Electronic filing systems
• Microsoft word/excel/powerpoint/office packages including email
• Typing letters
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Person Specification

Qualifications and Training

• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ Level 2 in Customer Care (or equivalent)
• NVQ Level 2 in Business Administration.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment
• Ability to maintain and update patient information database(s).

Experience

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust