Administration Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking an adaptable administration professional to support the Diagnostic Cardiology Unit across NGH, RHH and community sites. You will process referrals, arrange appointments, and assist patients at a busy contact centre and reception desks.

The role requires strong IT skills, comfort with both front desk and back-office tasks, and flexibility to work on a rota across multiple locations within the Trust.

Qualifications

• Ability to be flexible, adaptable and work on rota basis.
• Comfortable in both patient-facing and back-office environments.

Responsibilities

• Provide flexible and efficient administration support to the Diagnostic Cardiology Unit across NGH, RHH and community locations.
• Process referrals and manage appointments using multiple IT systems.
• Assist patients at contact centre and greet them at reception desks with a friendly, professional manner.

Skills

Strong IT skills

Tools

IT systems

Job description

Our Administration Team work on a rota basis providing a high quality service to all our patients. This ranges from accurately processing the initial referral through the various IT systems, to arranging the appointment, to helping any patient that contacts DCU via our busy contact centre, to greeting the patients in a warm, friendly yet professional manner at any of our reception desks.
Applications are invited from motivated individuals who will be able to provide a flexible, efficient and effective administration service to the busy, varied and interesting Diagnostic Cardiology Unit at our NGH and RHH sites, our departmental contact centre based at RHH and Community locations., We support all the clinical services with their administration needs and are looking for individuals that are extremely adaptable and flexible as working locations and duties can vary considerably from day to day. The ability to be comfortable in both patient facing and back office environments is essential.
We are seeking strong and confident IT skills as we use several different systems in order to fulfil all the requirements of this post.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Diagnostic Cardiology Unit at Sheffield Teaching Hospitals NHS Trust provides an extensive range of non-invasive, invasive and specialist cardiac investigations to the South Yorkshire region. You will be a key part of a diverse, multi disciplined and professional team.