Administration Officer

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) is hiring a Band 3 Administration Officer at Bensham Hospital, Gateshead. This full-time role supports a busy SPA team with a wide range of clerical duties in a patient-focused NHS environment.

The successful candidate will have recent admin experience, be highly organised, and comfortable with confidential information. DBS checks may be required and the role offers NHS benefits and development opportunities.

Qualifications

• Word-processing skills (Level 3) or equivalent.
• Audio typing qualification or demonstrable experience.
• General education to O-Level/GCSE or equivalent.
• NVQ Level 3 in Customer Care (or equivalent).

Responsibilities

• Assist with all administrative functions.
• Typing and formatting letters and reports.
• Minute taking and diary management.
• Be self-directed and work well in a team.
• Demonstrate flexibility and maintain confidentiality.

Skills

Customer Service

Communication

Teamwork

Diary Management

Minute Taking

Organisational Skills

Education

Word-processing Level 3

Audio Typing

O-Level/ GCSE

NVQ Level 3 in Customer Care

Job description

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Bensham Hospital Town Gateshead Salary £25,760 - £27,476 per annum Salary period Yearly Closing 03/09/2026 23:59

Administration Officer

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration team.We currently have a Full Time 37.5hr Band 3 Administration Officer vacancy with the Single Point of Access (SPA) team based at Bensham Hospital, Fontwell Drive, Gateshead NE8 4YL.

This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. You will undertake a variety of admin duties as assigned by the Clinical Team Manager/Administration Team Lead/Clinical Leads.

Main duties of the job

Candidate will be responsible for assisting with all administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

• Experience working in a customer/patient focused environment
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 20th August 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Work Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.