Administration Assistant

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Lease cars

Childcare schemes

Staff discounts

Season tickets for travel

Cycle to work scheme

Job summary

The NHS Foundation Trust invites applications for a receptionist/administrator to join Benfield House, meeting and greeting patients and visitors in a busy reception. You will handle enquiries, prepare appointment letters, process mail, and support the admin team with IT tasks.

The role requires good English and Maths, proficient Microsoft Office skills (Outlook, Word, Excel, PowerPoint), confidentiality, planning ability and a friendly, proactive approach.

Qualifications

• Good general level of education in English Language and Maths.
• Typing/Word processing qualification (Level 2) or demonstrable experience.
• NVQ Level 2 in Business Administration or Customer Service.
• Proficient with Microsoft Office suite including Outlook and Word.

Responsibilities

• Reception duties i.e. greeting all patient, carers and visitors to the service.
• Handling routine enquiries via telephone, email or face to face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail.
• Scanning, uploading, photocopying and filing documentation.

Education

Good general level of education in English Language and Maths

Typing/Word processing qualification (Level 2)

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint)

Tools

Outlook

Word

Excel

PowerPoint

Job description

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Note on DBS Certification

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Would you like to be part of a team that works well together, always there to help each other? An exciting opportunity has arisen at Reception, Benfield House and we would love to hear from you - come and join our team.

Applications are invited from friendly, caring and proactive individuals to join our busy Reception at Benfield House.

Benfield House is the team base for a diverse number of services including the Specialist Psychological Therapies, Personality Disorder Hub Team and Northern Region Gender Dysphoria Service. The successful applicant will work in the reception, meeting and greeting patients and visitors to the Centre from a diverse community.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Please get in touch - we look forward to hearing from you.

Main duties of the job

• Reception duties i.e. greeting all patient, carers and visitors to the service.
• Handling routine enquiries via telephone, email or face to face.
• Creating appointment letters in line with service procedures.
• Processing internal/external mail.
• Scanning, uploading, photocopying and filing documentation.

Successful candidate profile

• Have a good general level of education including a pass in Maths and English.
• Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.
• Be flexible, show initiative, able to multi task and be adaptable to the needs of the role, team and service.
• Ideally have experience of working within an administrative role or setting.
• Be able to demonstrate a sensitive, non-judgmental approach to the client group and have an understanding of confidentiality and data protection regulations.
• Have good planning and organisational skills and the ability to communicate effectively in a pleasant and approachable manner.
• Be confident and motivated to work on their own with constant support and contact with the larger admin team.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified at risk of redundancy

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date: 20th August 2026

Closing date: 3rd September 2026

We welcome your application.

Please note: this vacancy may close early once a suitable number of applications are received.

Person specification

Experience

Essential criteria

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls

Skills and Knowledge

Essential criteria

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
• Good organisational and planning skills using own initiative.

Desirable criteria

• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

Education and Qualifications

Essential criteria

• Good general level of education in English Language and Maths
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience

Desirable criteria

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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