Admin Officer - Feltham

Brook Street; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer (AO) for HMCTS based in Feltham. The role is office-based, 37 hours per week, with a pay rate of £15.59 per hour and Basic Clearance. You will prepare papers for courts, draft letters, maintain records, support post and filing, and clerking civil and family hearings.

A strong customer service ethos and high accuracy are essential. You'll work across local offices as needed and contribute to lean improvement initiatives while ensuring prompt,

Qualifications

• Excellent administrative ability with strong attention to accuracy and quality.
• Strong customer service mindset—delivering a right first time experience to customers.
• Confident using relevant computer systems to create/update records and input data.
• Ability to work to workload targets for throughput and accuracy.
• A proactive approach to discretion, initiative and continuous improvement within SOPs.
• Willingness to work flexibly across the local office network when required.

Responsibilities

• Prepare papers, files and documentation for courts, tribunals, hearings and meetings.
• Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines.
• Maintain and update records on an in-house computer system, including data input.
• Support post opening/dispatch, photocopying, filing and day-to-day admin operations.
• Clerking civil and family courts and tribunals by ensuring paperwork is accurate, up to date and ready for hearings.
• Handle counter, written and telephone enquiries with a helpful, prompt and polite approach.
• Contact relevant parties, schedule activity and support listing/rota management by checking files and information.
• Contribute to meetings and help problem-solve using lean-style continuous improvement approaches.
• Verify and check documents, records, accounts, claims and returns against criteria and procedures.
• Assemble and interpret information to prepare for meetings and processing casework, making adjustments to ensure completion.
• Produce basic statistical analysis and process straightforward financial information where needed.

Skills

Administrative skills

Customer service

Data entry

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Administrative Officer (AO) - HMCTS

Location: Feltham, TW14 0LS
Working Days / Hours: Monday to Friday, 37 hours per week
Working Pattern: Office-based
Pay Rate: £15.59 per hour
Level of Clearance Required: Basic Clearance
Length of Assignment: 6 Months

Hiring for a reputed client, this is a vital front-line administrative role that helps keep court and tribunal processes moving smoothly. You'll be part of a team that values customer service, continuous improvement, and doing things "right first time" for the public.

What you'll be doing:

• Prepare papers, files and documentation for courts, tribunals, hearings and meetings


• Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines


• Maintain and update records on an in-house computer system, including data input


• Support post opening/dispatch, photocopying, filing and day-to-day admin operations


• Clerking civil and family courts and tribunals by ensuring paperwork is accurate, up to date and ready for hearings


• Handle counter, written and telephone enquiries with a helpful, prompt and polite approach


• Contact relevant parties, schedule activity and support listing/rota management by checking files and information


• Contribute to meetings (including TIB meetings) and help problem-solve using lean-style continuous improvement approaches


• Verify and check documents, records, accounts, claims and returns against criteria and procedures


• Assemble and interpret information to prepare for meetings and processing casework, making adjustments to ensure completion


• Produce basic statistical analysis and process straightforward financial information where needed

What you'll bring:

• Excellent administrative ability with strong attention to accuracy and quality


• Strong customer service mindset-delivering a "right first time" experience to internal and external customers


• Confident using relevant computer systems to create/update records and input data


• Ability to work to workload targets for throughput and accuracy


• A proactive approach to discretion, initiative and continuous improvement within set processes (SOPS)


• Willingness to work flexibly across the local office network when required

Additional information:

• You’ll be allocated to a specific office base in Feltham, with occasional need to support other local offices on an ad hoc basis


• Some roles may include regular contact with court/tribunal users including members of the Judiciary and the legal profession

If you're organised, customer-focused and keen to support a service that truly matters, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.