Administration Coordinator

Nuclearinst; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading NHS trust as an Administrative Coordinator, where you will play a vital role in supporting clinical activities through effective administration. This position involves providing high-quality secretarial services, managing patient appointments, and ensuring efficient service delivery while working within a supportive and innovative environment.

Benefits

Flexible working arrangements

Supportive work environment

Qualifications

• Experience in medical secretarial services.
• Ability to respond to enquiries promptly.
• Supervisory experience in an administrative setting.

Responsibilities

• Providing high-quality medical secretarial services to medical staff.
• Monitoring patient pathways for delays and participating in PTL meetings.
• Supervising administrative assistants and delegating tasks.

Skills

Effective communication

Organisational skills

Ability to manage stressful situations

Job description

Job Title: Administrative Coordinator

Administrative processes underpin all of our clinical activity at UCLH, making our dedicated patient administration workforce vital to delivering first-class care.

The Admin Coordinator works as part of the administrative team under the supervision of the Administration Team Leader. Key responsibilities include:

1. Providing high-quality medical secretarial services to medical staff.
2. Producing correspondence related to patient treatments.
3. Distributing incoming and outgoing post daily.
4. Ensuring clinical and non-clinical workload turnaround times meet Trust guidelines.
5. Responding promptly to enquiries via phone or in person.
6. Providing cross-cover for other Medical Secretaries as needed.
7. Organising and prioritising workload to ensure efficient service delivery.

Effective communication with multidisciplinary teams, patients, and families is essential, including responding to telephone and email inquiries timely, acting as a departmental contact, and managing stressful situations and complaints using developed communication skills.

Responsibilities also include:

1. Receiving, registering referrals, and booking patient appointments in line with the Trust’s Elective Access Policy.
2. Monitoring patient pathways for delays and participating in PTL meetings.
3. Supporting specialty meetings with secretarial and diary management support.
4. Maintaining accurate patient demographic data and hospital information systems.

The role involves supervising administrative assistants, delegating tasks, providing training, and cross-covering administrative staff.

UCLH is a complex NHS trust providing a range of acute and specialist services across eight sites, including University College Hospital, the National Hospital for Neurology and Neurosurgery, and others. We are committed to sustainability, aiming for net zero emissions by 2031 (direct) and 2040 (indirect).

For detailed responsibilities and person specifications, please refer to the attached Job Description.

Join us at UCLH, recognized as the top NHS trust to work for in England, with a strong staff recommendation rate. We support flexible working arrangements and are dedicated to providing a supportive, innovative work environment.