Administration Coordinator

The Medical Specialties Division is seeking to recruit a full-time Administration Coordinator to support the Dermatology Team within the administration team.

Main duties of the job

The postholder will have a degree of autonomy to meet deadlines and will proactively manage patient pathways, maximizing Trust resources to meet NHS waiting time standards.

Key relationships include all members of the administrative and clinical teams, such as medical staff, allied health professionals, and support workers. The role involves being the first point of contact via phone and email with patients, relatives, GPs, and external hospital staff.

The postholder will escalate and troubleshoot issues to the Dermatology Administration Team Leader and contribute to proactive solutions for routine problems.

The role requires managing a busy and varied workload. Excellent written and verbal communication, along with strong interpersonal skills, are essential.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to local, national, and international patients. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We operate across eight sites, including:

• University College Hospital (including Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to diagnosing and treating complex illnesses, with specializations in women’s health, cancer, infection, neurological, gastrointestinal, and oral diseases. Our world-class support services include critical care, imaging, nuclear medicine, and pathology.

UCLH is committed to sustainability, aiming to become a carbon net zero health service. Our targets are net zero direct emissions by 2031 and indirect emissions by 2040.