Healthcare Administrator — Prison Reception & Records

Spectrum Community Health CIC; Everthorpe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

Time for you day (additional day off)

Refer a Friend Scheme

Training and Development Opportunities

Flexible Working

Employee Assistance Programme

Health and Wellbeing Support

Up to 33 Days Annual Leave

Career Progression Opportunities

Job summary

Spectrum Community Health CIC is hiring a Healthcare Administrator to join our Prison Healthcare Team at HMP Humber, Everthorpe. You will support clinical and operational staff, manage appointments and patient records, and help ensure smooth day-to-day healthcare delivery in a secure environment.

The role emphasizes confidentiality, professional service, and collaboration with a multidisciplinary team to improve health outcomes for people in our care.

Qualifications

• GCSE Maths and English are essential.
• NVQ2 or equivalent knowledge and experience required.
• Knowledge of patient confidentiality is essential.
• Experience in a busy reception environment is preferred.

Responsibilities

• Be the first point of contact for prisoners seeking healthcare and respond to routine enquiries.
• Provide healthcare reception and admin support to direct patients and manage appointments.
• Process and upload clinical correspondence onto SystmOne.
• Prepare appointment lists, clinical records and relevant documentation for clinics.
• Coordinate gate passes and access for external healthcare professionals.
• Sort and distribute incoming/outgoing mail and maintain records.
• Ensure data protection and confidentiality across healthcare information.
• Support day-to-day running of healthcare services within the establishment.
• Contribute to a positive patient experience with professional, respectful service.

Skills

Reception experience

Patient confidentiality

Administrative duties

Education

GCSE Maths and English

NVQ 2 or equivalent knowledge and experience

Tools

SystmOne

Job description

Spectrum Community Health CIC is hiring a Healthcare Administrator to join our Prison Healthcare Team at HMP Humber, Everthorpe. You will support clinical and operational staff, manage appointments and patient records, and help ensure smooth day-to-day healthcare delivery in a secure environment.

The role emphasizes confidentiality, professional service, and collaboration with a multidisciplinary team to improve health outcomes for people in our care.