Administration Assistant Apprentice

Nottingham College; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Nottingham College is seeking an administrator to support day-to-day operations across candidate management, invoicing and client communications. The role involves handling inbound calls, updating CRM records, and processing CVs and references using templated processes.

You will also assist with booking confirmations and Terms of Business communications. The ideal candidate will be diligent, able to manage multiple admin tasks efficiently, and comfortable using AI-assisted tools to produce CVs

Responsibilities

• Answer inbound phone calls and log call notes on CRM
• Part-completing candidate application forms from CV details in advance of consultant appointments
• Respond to email inbox and forward general enquiries from candidates
• Fill in reference request forms and send references using templates
• File candidate applications alphabetically and update CRM statuses
• Update candidate personal and job details on CRM
• Operate the online DigiSigner to send forms and save returned forms
• General office errands and ad hoc admin tasks
• Chase missing references
• Support consultants to produce CVs from AI templates and check quality
• Produce booking confirmations through CRM
• Email Terms of Business to clients using templates

Job description

Day-to-day duties will include:

• Answer inbound phone calls, transfer to relevant person, log call notes on CRM
• Part-completing all candidate application forms (from their CV details) in advance of their consultant appointments
• Respond to email inbox, forward on general enquiries from candidates eg they might be chasing if we have received their ID
• Fill in reference request forms, sending references (all copy & pasted from templates), responding to inbound emails
• Filing paper candidate application forms alphabetically, removing old electronic files from the CRM, updating status of candidates on system (from a simple drop down list)
• Updating candidate personal details (addresses, numbers etc), client/company details, and job details (hours, salary, postcode etc) on CRM
• Operating the online DigiSigner account to send forms and save returned forms in shared folders (all copy & pasted from templates)
• General office errands eg collecting supplies, buying milk, post
  Ad hoc admin tasks as requested by PA and directors as needed
• Additional duties if pick things up quickly
• Chasing missing references
• Support consultants to produce CVs from AI templates and checking quality
• Producing booking confirmations through CRM (all copy & pasted from templates)
• Emailing Terms of Business to clients (all copy & pasted from templates)