Administration Assistant

Express Solicitors; Wythenshawe; On-site; GBP 22,902 - 26,723; Full time

Benefits offered by this job

On-site working

23 days holiday

Extra holidays

Private medical insurance

Gym access

Social events budget

Job summary

Express Solicitors in Manchester is seeking a proactive Post Room Administrator to join our office. You will sort and scan mail, prepare meeting rooms, and manage stationary orders while assisting with reception duties and general admin tasks.

The role offers a clear path into other departments, with progressions to Secretaries, HR assistants, IT assistants and more. Salary ranges from £22,902 to £26,723 per year, with office-based hours.

Qualifications

• GCSE Maths and English at Grade C or above.
• Experience in administrative roles and handling customer-facing duties.
• Experience working in a reception or front-office environment.

Responsibilities

• Sort, scan and franking mail and manage mail-related tasks.
• Assist with reception duties, answer telephones politely and professionally.
• Provide general administration support such as photocopying and filing.
• Maintain stock and prepare meeting rooms as needed.
• Support a tidy and organised office environment.

Skills

Admin experience

Customer-facing

Telephone support

Education

GCSE Maths and English (Grade C+)

Job description

Job Title: Administration Assistant

Location: Sharston, Manchester M22 4SN

Salary: £22,902.10 - £26,722.54, dependent on age.

Job type: Full Time, Permanent

About Us

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

About the role

We are looking for an enthusiastic and organised Post Room Administrator to join our team. In this role, you will be responsible for sorting and scanning mail, preparing meeting rooms, and distributing stationary orders. Additionally, you will assist with reception duties, including answering telephones, as well as providing administration support such as photocopying. Other responsibilities include completing checklists and helping maintain an organised and tidy office environment.

This position has great routes for progression into other departments with previous Administration Assistants moving on to be Secretaries, HR assistants, IT assistants and Medical Agency File Handlers.

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones in a polite and professional manner.
• Administration support, such as photocopying.
• Manual handling such lifting heavy boxes.
• Making refreshments
• Assisting with kitchen checks and stock
• Ensuring meeting rooms are prepared.
• Completing checklists on a daily/weekly basis as instructed
• Ordering stationery
• Helping to keep the office tidy.
• Other ad hoc duties as required.

Person Specification

• GCSE Maths and English at Grade C or above
• Administrative experience
• Experience of working in a customer-facing role
• Experience of dealing with customers on the telephone
• Prior Reception/Switchboard knowledge is favourable but not essential.
• NVQs or qualifications in business administration are advantageous but not essential.
• Experience of working in a law or legal services firm.

Salary & Hours

• Salary of £22,902.10 - £26,722.54, dependent on age.
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based

Benefits

• On Site Working - At our South court office
• 23 Days Holiday - Rising to 26 days, plus bank/public holidays.
• Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
• Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Candidates with the relevant experience or job titles of; Receptionist, Office Administrator, Administration, Administration Clerk, Business Administrator, Admin Assistant, Administration Assistant, Office Administrator, Office Assistant, Reception, General Administration, may also be considered for this role