Administration Assistant

Express Solicitors Limited; Manchester; On-site; GBP 22,902 - 26,722; Full time

Benefits offered by this job

23 days holiday

Holiday buy backs

Birthday day

Private medical insurance

Annual flu jab

Employee assistance programme

Gym onsite

Team/club activities

Social budget

Job summary

Express Solicitors Limited appointed as Post Room Administrator in Manchester to handle mail sorting, scanning, and planning meeting rooms. Role includes reception duties, answering phones, and general admin support to maintain an efficient office.

The position offers a clear progression path to other departments; prior reception/switchboard experience is valuable. On-site role with 23–26 days holiday, private medical insurance after 2 years, and a supportive team culture.

Qualifications

• GCSE Maths and English at Grade C or above.
• Experience in a customer-facing role.
• Experience dealing with customers on the telephone.
• Prior Reception/Switchboard knowledge is favourable but not essential.
• NVQs or qualifications in business administration are advantageous but not essential.
• Experience of working in a law or legal services firm.

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones in a polite and professional manner.
• Administration support, such as photocopying.
• Manual handling such as lifting heavy boxes.
• Assisting with kitchen checks and stock.
• Ensuring meeting rooms are prepared.
• Completing checklists daily/weekly as instructed.
• Helping to keep the office tidy.
• Other ad hoc duties as required.

Skills

Customer facing

Telephone communication

Reception skills

Office administration

Organisational skills

Education

GCSE Maths & English Grade C+

NVQ / Business Administration qualification

Tools

Microsoft Office

Job description

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

The Role

We are looking for an enthusiastic and organised Post Room Administrator to join our team. In this role, you will be responsible for sorting and scanning mail, preparing meeting rooms, and distributing stationary orders. Additionally, you will assist with reception duties, including answering telephones, as well as providing administration support such as photocopying. Other responsibilities include completing checklists and helping maintain an organised and tidy office environment.

This position has great routes for progression into other departments with previous Administration Assistants moving on to be Secretaries, HR assistants, IT assistants and Medical Agency File Handlers

Responsibilities

Sorting, scanning, and franking of mail.

Reception duties, including answering telephones in a polite and professional manner.

Administration support, such as photocopying.

Manual handling such lifting heavy boxes.

Assisting with kitchen checks and stock

Ensuring meeting rooms are prepared.

Completing checklists on a daily/weekly basis as instructed

Helping to keep the office tidy.

Other ad hoc duties as required.

Person Specification

GCSE Maths and English at Grade C or above

Experience of working in a customer-facing role

Experience of dealing with customers on the telephone

Prior Reception/Switchboard knowledge is favourable but not essential.

NVQs or qualifications in business administration are advantageous but not essential.

Experience of working in a law or legal services firm.

Salary & Hours

Salary of£22,902.10 - £26,722.54, dependent on age.

Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based

On-site Working

At our South court office

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.