Clinical Admin Support

Transformation Unit; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is seeking a Clinical Admin Support at Highbury Hospital. The role combines reception duties with clinical admin support for colleagues across Glade and Highbury Outpatients, based at Highbury hospital.

It is a full-time post, Monday to Friday 9-5, with a welcoming, confidential service and team-based clerical support. DBS costs are deducted from salary; Update Service available.

Qualifications

• NVQ Level 2 in Business Administration or equivalent knowledge/experience.
• OCR/RSA II typing/word processing or equivalent.
• ECDL or equivalent.

Responsibilities

• Provide welcoming, confidential reception, clerical and administrative support.
• Receive and make internal and external calls; signpost and action messages.
• Coordinate healthcare appointments for patients and manage records/databases.

Skills

IT Skills

Phone etiquette

Teamwork

Confidentiality

SystmOne

Education

NVQ 2 Admin

Typing / Word Processing

ECDL

Job description

Main area Admin and Clerical Grade Band 2 Contract Permanent: Monday to Friday 9-5 Hours Full time - 37.5 hours per week (Wednesday, Thursday and Friday 9am - 5pm) Job ref 186-990-26-MH

Employer Nottinghamshire Healthcare NHS Foundation Trust Employer type NHS Site The Glade - Highbury Hospital Town Nottingham Salary £25,272 Per annum (pro rata for part time) Salary period Yearly Closing 11/11/2026 23:59

Clinical Admin Support

Band 2

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility

Job overview

This is a Clinical Admin Support role based at Highbury Hospital.

The role is a combination of reception work and clinical admin support to clinical colleagues using the site.

Its a fulltime position working Monday to Friday 9-5

The successful candidate will provide a welcoming and confidential reception service at the Glade and Highbury Outpatients ( all based at Highbury hospital) They will work as part of a team providing clerical and administrative support.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

This is a role that requires the post holder to provide an welcoming, efficient, tactful, comprehensive and confidential reception, clerical and administrative service at Highbury hospital reception areas - Glade and Highbury Outpatients. This will include maintaining patient related records/databases, booking appointments/meeting rooms, working closely with a team of receptionists at the Highbury hospital site.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Detailed job description and main responsibilities

To provide a welcoming and confidential reception service in a specific designated area. To work as part of a team providing clerical and administrative support.

To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.

Type correspondence as required.

Co-ordinating healthcare appointments for patients.

Filing and photocopying, scan and attaching documents.

To implement and maintain adequate filing and follow up systems.

Transfer of individual and bulk files for archiving between locations.

Input clinical data and maintain.

Identify health and safety practices that are appropriate to self and others.

To participate in appropriate training courses and updated in accordance with mandatory requirements and undertake a personal development plan ‘My Annual Review’.

Working as a team to provide cover for sickness and annual leave, as and when required.

To undertake any other duties that would be a reasonable expectation of this role.

Person specification

Qualifications

• NVQ Level 2 Business Administration or willing to work towards or equivalent knowledge and experience
• Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience.
• ECDL or equivalent.

Skills

• Excellent IT skills and knowledge of IT systems.
• Excellent telephone manner.
• Ability to work as part of a team.
• Awareness of confidentiality requirements
• SystmOne / RIO.

Experience

• Experience of working in an office/reception environment.

Physical Requirements

• Has the ability to perform the full range of duties.

Values & Behaviours

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Tammy Chambers Job title Admin Team Lead Email address [e-mail] Additional information

For further information about the post please contact [e-mail] - Admin Team Lead