Administration Assistant/Receptionist

South Tees; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a receptionist/administrator to provide administrative support within the Occupational Health and Wellbeing Service. The role requires excellent communication and strong customer care, with duties including mail handling, phone contact with staff, and managing referrals using the bespoke IT system.

The post is office-based and you will be part of a multidisciplinary team, supporting the service and contributing to a professional

Qualifications

• GCSE English and Maths at A-C or equivalent
• NVQ 2 or equivalent qualification or equivalent work experience

Responsibilities

• Carry out routine administrative duties pertinent to the service.
• Work as part of a multi-disciplinary team.
• Receive, record, sort, and distribute mail and take appropriate action including escalation.
• Receive and make telephone calls to staff and professionals.
• Follow through all enquiries in a friendly and professional manner.
• Undertake general receptionist duties and use our bespoke IT system to create new records, process referrals and administer clinics.

Skills

Excellent communication

Clerical processes

Word processing

Microsoft 365

Information for Trust staff

Education

GCSE English and Maths A-C

NVQ 2 or equivalent

Tools

Office & Outlook

Microsoft Outlook

Word

Excel

Email & Internet

Job description

An exciting opportunity has arisen for the role of receptionist/administrator based within the Occupational Health and Wellbeing Service at University Hospitals Tees. The post holder will provide effective administration support to the service and excellent communication skills along with outstanding customer care.

Main duties of the job

Carry out routine administrative duties pertinent to the service.

The role requires the individual to work as part of multi-disciplinary team.

The post holder will be predominantly office based and undertake the following activities: receive, record, sort, and distribute any form of communication and mail and take appropriate action including escalation where appropriate.

Receive and make telephone calls to/from staff accessing the service managers, Human Resources, other NHS and non-NHS professionals/agencies.

Follow through all enquiries in a friendly and professional manner.

Undertake general receptionist duties and utilise our bespoke IT system to create new records, process referrals and administer clinics.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Details of the full job description and person specification are attached as supporting documents to the bottom right of this screen.

Person specification

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.
• Working knowledge of Microsoft 365. Good understanding of a range of routine work procedures and practices.
• Sound knowledge of the work and scope of the service to act as a point of information for Trust staff.

Qualifications

• GCSE’s English and Maths A-C or equivalent qualification or equivalent work experience.
• Qualified at NVQ 2 or equivalent experience or equivalent work experience.

Experience

• Extensive use of Office and Outlook, including word, excel, email and internet.
• Previous experience working within a team.

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).
Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who met the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Name Katie Briscoe Job title Group Administration Lead Email address [e-mail] Telephone number 01642 282482 Additional information

01642 282482 (James Cook) 01642 383211 (North Tees)