Administration Assistant Rehabilitation

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administrative Support worker to join the Children's Occupational Therapy team. You will work at Regent Point, providing essential administrative help and helping manage referrals and case records.

The role requires good Excel reporting skills, familiarity with NHS IT systems, and the ability to follow procedures while delivering excellent customer service within a busy environment.

Qualifications

• Experience in an administrative/secretarial environment.
• NHS experience desirable.
• Experience collating/presenting information in Excel reports.

Responsibilities

• Provide administrative support to the Children's Occupational Therapy team.
• Develop robust methods for recording, managing and tracking referrals.
• Support the delivery of rehabilitation services across RVI/Freeman NHS sites.
• Use IT platforms such as System1, ELMS, Carefirst, Egress and Excel reports to manage data.
• Demonstrate excellent organisational and communication skills in a busy team.

Skills

Advanced keyboard skills

Organisational skills

Oral and written communication

Procedures compliance

Customer care

Numeracy

Timekeeping

Medical terminology

Training willingness

Microsoft Office (Excel/Databases)

eRecord

System1/ELMS/Carefirst/Egress

Education

GCSEs including Maths & English

RSA III or equivalent

ECDL or equivalent

Tools

System1

ELMS

CareFirst

Egress

Microsoft Office

eRecord

Job description

This is a newly created team will consist of three qualified members of staff and one support staff member and will be co-located with the children's community team based at Regent Point. The aim of this newly created team is to improve and enhance the services for children and families needing social care support, equipment, home adaptations across Newcastle. The roles will be integrated within the children's community Occupational Therapy service, working closely with the wider therapy teams, to create a seamless and transparent experience for anyone referred to the service for equipment and/or adaptations reducing duplication and providing a more holistic approach to Occupational Therapy support. Newcastle children's Occupational Therapy is a well-established service supporting children and their families/carers across a range of settings including the Great North Children's Hospital, specialist provision schools and mainstream school settings and their home environment., To provide administrative support to the children's Occuaptional Therapy team based at regent point. The successful candidate will be responsible for working with the children's Occupational Therapy team, and developing robust methods of recording, managing and tracking the progress of children and their families referred to the service. The successful candidate will require experience working with a range of IT platforms including system1, ELMS, Carefirst, Egress etc.,

• To contribute to the smooth delivery of rehabilitation services on the RVI/FH sites by ensuring appropriate administrative support and systems are implemented in Physiotherapy and Occupational Therapy.
  Advanced keyboard skills
• Excellent organisational skills
• Able to act on own initiative
• Good oral and written communication skills
• Able to follow written procedures
• Able to use all office equipment e.g., photocopier/f/phone
• Excellent customer care skills
• Numerate and accurate
• Excellent time keeping skills, Understanding Medical Terminology
• Willing to undertake necessary/additional training, Previous administrative/secretarial environment
• In-depth knowledge of Microsoft Office computer software packages (including databases / spreadsheets), eRecord
• Previous experience in collating and presenting information in Excel report format and using databases
• Previous NHS experience, 3 GCSEs or equivalent inc Maths & English
• RSA III or equivalent, ECDL or equivalent
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.