Administration Assistant

CNTW NHS Foundation Trust; Gateshead; On-site; GBP 21,000 - 24,000; Full time

Job summary

CNTW NHS Foundation Trust is seeking a capable administrative post holder to support busy multidisciplinary clinical teams with a high-quality admin service.

You will handle customer service, both face-to-face and by phone, manage databases, electronic filing, and create letters using Word, Excel, PowerPoint and other Office tools. Flexibility, reliability and teamwork are essential.

Qualifications

• Experience in a customer / patient focused environment (face to face and telephone).
• Excellent communication and interpersonal skills.
• Database inputting and electronic filing experience.
• Typing letters and fast, accurate typing.
• Good verbal and written communication skills.
• Ability to be self-directed and contribute positively within a team.
• Well organised with the ability to be flexible and change tasks at short notice.

Responsibilities

• Provide a comprehensive administrative service to multidisciplinary clinical teams.
• Support excellent customer service face-to-face and by telephone.
• Deal with service users using various office tools and databases.
• Type letters and manage electronic filing systems.
• Be flexible, reliable and participate in relevant training as required.

Skills

Customer service

Communication skills

Typing speed

Database inputting

Office software

Organisational skills

Flexibility

Punctuality

Teamwork

Independent work

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Email

Job description

This is a very busy service and the successful post holder will be required to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must have proven demonstrable experience in the last 12 months of the following:

• Experience in working in a customer / patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Database inputting
• Electronic filing systems
• Microsoft word/excel/powerpoint/office packages including email
• Fast, accurate typing/keyboard skills
• Typing letters
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Ability to change tasks at short notice
• Reliable and punctual
• The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.