Administration Assistant

Midlands Partnership NHS Foundation Trust; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is recruiting an Administrative Assistant (Band 3) for CAMHS in Shropshire, Telford and Wrekin. The role provides a central point for enquiries and supports managers with confidential secretarial tasks.

You will manage post, arrange meetings, and maintain Outlook calendars while working within a multi-disciplinary team to support children and young people in the area.

Qualifications

• Adminstrative experience in a busy office environment.
• Competent Microsoft Office user.
• GCSE English and Maths at Grade C or equivalent; ECDL qualification.

Responsibilities

• Act as the first point of telephone contact for the management team and handle urgent calls.
• Provide confidential secretarial and organisational support to managers.
• Schedule meetings and maintain calendars for team managers.

Skills

Administrative experience

Microsoft Office

Education

GCSE English and Maths (Grade C) or Functional Skills Level 2

ECDL qualification

Tools

Microsoft Outlook

Word processing

Job description

Midlands Partnership NHS Foundation Trust

Administration Assistant

The closing date is 30 October 2026

We have an opportunity for a Band 3 Administrative Assistant to join the Child and Adolescent Mental Health Services (CAMHS) in Shropshire, Telford and Wrekin

Our newly developed CAMHS Group Offer (CAMHS GO) Service will be an early intervention offer to children and young people with mild to moderate health and mental wellbeing problems.

The role is working as an Administrative Assistant, and you will provide a central point for the Shropshire, Telford and Wrekin Team dealing with enquiries and obtaining information as required. You will have the ability to communicate professionally on all levels with members of the public, staff, directors, consultants, service users, carers and various external people. Communicate professionally and with sensitivity as the need arises.

Come and join the team and make a difference to children and young people in the Shropshire, Telford and Wrekin area

Main duties of the job

• To be the first point of telephone contact for the management team, identifying urgent calls and prioritising responses when managers are not available. On occasions, (such as a complaint/enquiry from a service user/carer) telephone calls and enquiries may be of a distressing nature/verbally aggressive and require sensitive handling).
• To provide confidential secretarial and organisational support to all managers within the team including liaising with external agencies.
• The opening and distribution of post, ensuring that urgent mail receives appropriate attention.
• To arrange meetings and maintain Microsoft Outlook calendars on behalf of team managers.
• To use a range of office machinery including fax photocopiers and the use of computerised data systems and word processing facilities.
• Demonstrate the ability to organise own workload using independent judgement to prioritise required tasks and duties.
• Demonstrate the ability to work effectively within a multi-disciplinary team environment.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

For further information relating to this role please refer to the job description and job specification

Person Specification

• Adminstation experience in a busy office environment
• Competent Microsoft Office user
• ECDLqualification
• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• Demonstrate the ability to work in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust