Administration Assistant

Link Group Limited; Falkirk; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Link Group Limited in Falkirk is seeking an Administration Assistant to support the Strategic Asset Management team. You will maintain asset data, dashboards and reporting, helping to plan long-term investment programmes and ensure compliance across digital systems.

The role is full-time (35 hours, Monday to Friday, 9am–5pm) with hybrid working (3 days remote). You will handle day-to-day administration, respond to inquiries, process invoices and keep records in line with policies.

Qualifications

• Proven experience in a service delivery administration role with KPI delivery.
• Excellent customer care and strong written and verbal communication.
• Proficiency in Microsoft Word and Excel; strong organisational skills.
• Ability to provide a proactive, responsive administrative service.

Responsibilities

• Support Asset Management by validating and updating asset data.
• Assist with 30-year costed plans, investment and compliance programmes.
• Manage energy, Net Zero activities, supplier and metering data, dashboards.
• Handle contract and document management; SharePoint administration.
• Provide day-to-day admin support, prepare reports and respond to inquiries; process invoices.

Skills

Customer service

Communication skills

Organisational skills

Microsoft Word

Tools

Microsoft Word

Microsoft Excel

Job description

Administration Assistant

Salary: £30,132.00 to £38,293.00 per annum (dependent on skills and experience)

Location: Falkirk, FK1 1XR — based at Link’s Falkirk office. Hybrid working available.

Hours: Full-time, 35 hours organised over Monday to Friday, 9am to 5pm.

Contract type: Permanent.

Working pattern: Hybrid – 3 days remote.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Administration Assistant will support the Strategic Asset Management team by maintaining accurate asset, stock condition, EPC, energy, investment and service and compliance data across digital systems to support effective planning, reporting and the development of long-term investment programmes. Responsibilities will include validating and updating asset information, supporting 30-year costed plans, investment and compliance programmes, energy and Net Zero activities, supplier and metering information, dashboard reporting, contract and document management, SharePoint administration, research and funding submissions.

The postholder will also provide day-to-day administrative support, prepare reports and communications, respond to customer and colleague enquiries, process invoices and ensure records are maintained in accordance with organisational policies and procedures.

Essential requirements

The role requires proven experience in a service delivery administration role and experience of delivering services against a range of key performance indicators. Knowledge of and commitment to excellent customer care and excellent written and verbal communication skills are required for this role. The postholder will have demonstrable knowledge, understanding and application of software packages including Microsoft Word and Excel and excellent organisational skills with flexibility to provide a proactive and responsive service.

Alternative working patterns and/or working arrangements will be considered.

Proud member of the Disability Confident employer scheme.

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.