Administration Assistant

s1jobs; Falkirk; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

35 days' holiday (incl. public hols)

Holiday buy/sell option

Defined contribution pension with good

Healthcare plan for employees

Life assurance

Employee assistance programme

Cycle to work scheme

Training and development opportunities

Job summary

The Link Group is looking for an Administration Assistant in Falkirk with hybrid working options. You will support the Strategic Asset Management team by maintaining asset, stock, EPC and energy data across digital systems, enabling long‑term investment planning and compliant reporting.

You will handle day‑to‑day admin tasks, respond to enquiries, process invoices and help produce reports, dashboards and documentation while upholding Link's values and a proactive, customer‑centred service

Qualifications

• Proven experience in a service delivery administration role.
• Experience delivering services against KPIs.
• Excellent written and verbal communication skills.
• Knowledge of Word and Excel with strong organisational abilities.
• Flexibility to provide a proactive and responsive service.

Responsibilities

• Maintain asset, stock condition, EPC, energy, investment and service data across digital systems.
• Support 30-year costed plans, investment and compliance programmes, and Net Zero activities.
• Manage supplier and metering information, dashboards, contracts and documents.
• Administer SharePoint and support research and funding submissions.
• Provide day‑to‑day administrative support, prepare reports, respond to inquiries, and process invoices.

Skills

Service delivery administration

Customer care

Microsoft Word

Excel

Organisational skills

Tools

SharePoint

Job description

Permanent

Salary: £30,132.00 to £38,293.00 per annum (dependent on skills and experience)

This post is based at Link's Falkirk office. However, hybrid working is available with this role.

Hours of Work: 35 hours organised over Monday to Friday, 9am to 5pm.

Alternative working patterns and/or working arrangements will be considered.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Administration Assistant will support the Strategic Asset Management team by maintaining accurate asset, stock condition, EPC, energy, investment and service and compliance data across digital systems to support effective planning, reporting and the development of long‑term investment programmes. Responsibilities will include validating and updating asset information, supporting 30-year costed plans, investment and compliance programmes, energy and Net Zero activities, supplier and metering information, dashboard reporting, contract and document management, SharePoint administration, research and funding submissions.

The postholder will also provide day‑to‑day administrative support, prepare reports and communications, respond to customer and colleague enquiries, process invoices and ensure records are maintained in accordance with organisational policies and procedures.

About You

The role requires proven experience in a service delivery administration role and experience of delivering services against a range of key performance indicators.

Knowledge of and commitment to excellent customer care and excellent written and verbal communication skills are required for this role.

The postholder will have demonstrable knowledge, understanding and application of software packages including Microsoft Word and Excel and excellent organisational skills with flexibility to provide a proactive and responsive service.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link's values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 day's pro rata holiday per year after 1 year's service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
• Access to purchase annual corporate clothing vouchers
• Annual flu vaccination
• Access to a credit union savings and borrowing scheme
• Cycle to work scheme and much more!

For a full list of benefits available to employees, please see the following link - Work with us | Link Group

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

Closing Date

Midnight on Sunday 29 November 2026.

Interview Date

Interviews are being held on Monday 7 December 2026

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.