Administration Assistant

Housing Associations Limited.; Falkirk; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Salary above national scales

Annual salary review

Pension scheme

Job summary

Link is seeking an Administration Assistant to support the Strategic Asset Management team by maintaining asset, stock condition, EPC, energy and compliance data across digital systems. You will validate information, support long-term investment plans, and assist with contract management and reporting while delivering excellent customer service.

The role includes day-to-day admin duties, invoicing, and responding to queries, with hybrid working and opportunities for training and development in a

Qualifications

• Proven experience in a service delivery administration role.
• Excellent written and verbal communication skills.
• Knowledge of and commitment to customer care.

Responsibilities

• Maintain asset, stock, EPC, energy and compliance data across digital systems.
• Support 30-year costed plans, investment and compliance programmes.
• Provide day-to-day admin support and respond to inquiries; process invoices.

Skills

Administration

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Excel

Job description

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Administration Assistant will support the Strategic Asset Management team by maintaining accurate asset, stock condition, EPC, energy, investment and service and compliance data across digital systems to support effective planning, reporting and the development of long-term investment programmes. Responsibilities will include validating and updating asset information, supporting 30-year costed plans, investment and compliance programmes, energy and Net Zero activities, supplier and metering information, dashboard reporting, contract and document management, SharePoint administration, research and funding submissions.

The postholder will also provide day-to-day administrative support, prepare reports and communications, respond to customer and colleague enquiries, process invoices and ensure records are maintained in accordance with organisational policies and procedures.

About You

The role requires proven experience in a service delivery administration role and experience of delivering services against a range of key performance indicators.

Knowledge of and commitment to excellent customer care and excellent written and verbal communication skills are required for this role.

The postholder will have demonstrable knowledge, understanding and application of software packages including Microsoft Word and Excel and excellent organisational skills with flexibility to provide a proactive and responsive service.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Linkemployee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Access to purchase annual corporate clothing vouchers
• Access to a credit union savings and borrowing scheme

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

Closing Date: Midnight on Sunday 29 November 2026.

Interview Date:Interviews are being held on Monday 7 December 2026

Closing date for applications

Sunday 29th November 2026, 00:00

Full salary & employment details

Permanent
Salary: £30,132.00 to £38,293.00 per annum (dependent on skills and experience)
This post is based at Link’s Falkirk office. However, hybrid working is available with this role.
Hours of Work: 35 hours organised over Monday to Friday, 9am to 5pm.
Alternative working patterns and/or working arrangements will be considered