Administration Assistant

The Methodist Church in Britain; Droitwich Spa; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

27 days annual leave + bank holidays

NHS pension

Flexible working opportunities

Staff networks

Health and wellbeing opportunities

Full training to succeed in role

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an experienced administrative support to assist clinicians in the Children and Young People’s Neurodevelopmental Service. The role focuses on managing the caseload spreadsheet, clinic appointments, patient bookings, and related correspondence.

The post requires a Level 2 business administration qualification or substantial NHS administrative experience, with strong Excel skills and the ability to manage a flexible workload

Qualifications

• Level 2 qualification in business administration or equivalent NHS experience.
• Recent NHS administrative experience is advantageous.
• Proficient in Excel and common office software.

Responsibilities

• Provide efficient admin support to clinicians in the neurodevelopmental team.
• Maintain the team caseload spreadsheet and clinic appointment system.
• Arrange clinic appointments for patients and relatives.
• Handle telephone enquiries about appointments and cancellations.
• Type and process clinic letters and enter data into the Electronic Patient Record.

Skills

Level 2 qualification

Excel skills

Microsoft Word

Microsoft Outlook

Initiative

Communication skills

Workload prioritisation

Education

Level 2 business admin qualification

Tools

Excel

Word

Outlook

Job description

This administration post supports clinicians in the Children and Young People's Neurodevelopmental Service at Herefordshire and Worcestershire Health and Care NHS Trust, which assesses and manages ADHD. The work centres on the team's caseload spreadsheet and clinic appointment system, patient bookings and telephone enquiries, and clinic letters and record entries. The post is 22.5 hours a week, worked flexibly within office hours, with the base to be agreed. Fit depends on a Level 2 business administration qualification or considerable recent NHS administrative experience, plus strong Excel skills.

What the job involves

• Provide an efficient administration service for clinicians in the neurodevelopmental team
• Maintain the team caseload spreadsheet and clinic appointment system
• Arrange clinic appointments for patients and relatives
• Handle telephone enquiries about appointments and cancellations, referring where necessary
• Type and process clinic letters
• Make entries in the Electronic Patient Record

Qualifications

• Level 2 qualification (e.g. GCSE A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a business administration-related subject, or considerable recent NHS administrative experience with the Level 2 qualification undertaken on…

Experience

• Recent relevant experience in an administrative, secretarial or reception role
• Previous relevant NHS experience

Skills & knowledge

• Working knowledge of Microsoft Word, Excel and Outlook
• High level of Excel skill
• Use initiative and work proactively
• Excellent communication and influencing skills
• Manage and prioritise own workload
• Respond flexibly to changing demands

What’s offered

• 27 days leave plus bank holidays, rising to 33 days with long service
• NHS pension and enhanced pay for unsocial hours
• Flexible and agile working opportunities
• Maternity, paternity and adoption support
• Staff networks
• Health and wellbeing opportunities
• Full training to succeed in the role