Support Secretary

Northern Care Alliance; Heywood; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Annual leave allowance

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust in Heywood is seeking an enthusiastic Support Secretary to provide confidential administrative support to the Community Paediatric Service. The role requires audio typing, strong Microsoft Office skills and ability to work flexibly within a team of health professionals.

You will manage correspondence, minutes, meetings and maintain training records, with opportunities for professional development and a competitive benefits package including annual

Qualifications

• Audio typing experience/qualification.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience producing reports and documents.
• Good general education and IT qualification or equivalent.

Responsibilities

• Provide professional, confidential administrative support to health professionals and their team.
• Type and format correspondence, letters, reports and policies per guidelines.
• Work collaboratively with other administrative staff.
• Audio-type and format clinical letters/reports with follow-up actions as required.
• Take minutes of meetings and distribute to staff.
• Word processing of letters, memos, notes and emails.
• Maintain confidential information and organise systems.
• Assist with booking team training and maintain training records.
• Attend meetings, training and briefings as required.
• Undertake reception duties if needed.

Skills

Audio typing

Microsoft Office

Minute taking

Organisation

Communication

NHS experience

Education

RSA 3 / NVQ3

Job description

Site Callaghan House, Green Lane, Heywood OL10 2DY Town Heywood Salary £25,760 - £27,476 pro rata, per annum Salary period Yearly Closing 18/10/2026 23:59

Job overview

We are seeking a highly motivated and enthusiastic Support Secretary who can provide excellent secretarial and administration skills to join our dedicated Secretarial Team within the Community Paediatric Service.

The role involves supporting a team of Consultants and other health professionals. You should have excellent audio typing skills and experience (preferably within an NHS setting) and be computer literate with a broad experience of Microsoft Office packages . You will need to be highly organised with a flexible approach to your work and have excellent communication and team working skills . You will need to be self-motivated to manage your own working time effectively.

Main duties of the job

• To provide professional, comprehensive and confidential administrative support to the relevant health professionals and their team.
• This includes typing and formatting of correspondence, clinical letters, reports and policies from handwritten, dictated, paper, or electronic information in line with Trust corporate guidelines.
• To work collaboratively with other administrative colleagues and support staff.

• Audio-typing, copy typing and formatting of clinical letters and reports where follow up actions as required.
• appropriate; meeting timescales as directed by your line manager.
• To take minutes of meetings, type and distribute to all members of staff
• Word processing, which may include letter, memos, notes, record cards, messages and email communication.
• Collate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information,
• Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
• Responsible for assisting with the booking of team training and responsible for maintaining local training records
• Undertake reception duties if required.
• To attend meetings, training and briefing sessions appropriate to either your job specific role or, as a staff member of the Trust.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

• Good level of general education
• RSA 3 / NVQ3 or equivalent, e.g. Information technology qualification, or training or relevant business or administration qualification

Knowledge, Skills, Training and Experience

• Working experience of Microsoft software.
• Producing high quality reports and documents using the necessary Microsoft Office Suite applications (Excel, PowerPoint, Word and Outlook).
• Minute and note taking experience
• Demonstrative experience working within an administrative role.
• Sound knowledge of office procedures, systems and practices.
• Organisational skills
• Good verbal and written skills
• Ability to communicate and liaise effectively with a diverse range of people, including managers, staff partners, other organisations and individuals
• Ability to prioritise workload effectively
• Excellent spelling, grammatical, composition and numeracy skills
• Excellent keyboard skills
• Planning and organisational skills to prioritise and manage own workload, working independently as required.
• Audio typing experience / qualification
• Ability to work flexibly
• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
• NHS or healthcare experience or experience of working in public sector
• Experience of using an electronic patient appointment and record system
• Ability to analyse large sources of data and produce into meaningful information, graphs and charts.

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.

We also warmly welcome applications from serving and former members of the Armed Forces community and their families. Please indicate on your application form if you are a member of the Armed Forces community to be considered under our guaranteed interview scheme, subject to meeting the essential criteria for the role.

As a Disability Confident Employer, we are committed to offering a guaranteed interview to disabled applicants who meet the essential criteria for the post.

If you require any reasonable adjustments during the recruitment process, please contact the Recruitment Team at [e-mail]

Vacancies may close before the advertised closing date if a high volume of applications are received or where an internal redeployee has been identified.

For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants.

If you are applying for an internal secondment opportunity, we strongly encourage you to discuss this with your line manager before submitting your application. Any secondment offer will be subject to management agreement and the needs of your substantive service. Where release cannot be supported, the secondment may unfortunately be unable to proceed.

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