Administration Assistant

Phoenix Hospital Group; Ashford; On-site; GBP 21,000 - 27,000; Part time

Job summary

Phoenix Hospital Group requires an Administration Assistant for the One Ashford Hospital on a FlexiBank basis. You will support the Outpatients Department with reception duties, appointment management, and cross-department liaison to ensure smooth service delivery.

The role emphasizes confidentiality and high customer service standards, with DBS and right to work checks typical for healthcare settings. You will gain valuable experience in a healthcare environment.

Qualifications

• Strong organisational skills and attention to detail.
• Previous experience in an administrative or customer service role.
• Ability to work independently and as part of a team.
• An understanding of GDPR and safeguarding principles.
• Previous experience working within a healthcare setting is desirable.

Responsibilities

• Provide reception and administrative support within the Outpatients Department, including welcoming patients and visitors professionally.
• Manage patient appointments and bookings, answer telephone calls and respond to enquiries by phone and email.
• Prepare clinic lists, maintain patient records and ensure documentation is accurate and up to date.
• Liaise with patients, consultants, medical secretaries and other hospital departments to support the smooth running of services.
• Undertake general administrative duties, including data entry, filing, document preparation and processing patient information, in accordance with hospital procedures.
• Provide flexible administrative support across other hospital departments as required, maintaining patient confidentiality and a high standard of customer service at all times.

Skills

Organisational skills

Administrative experience

Teamwork

GDPR knowledge

Healthcare experience desirable

Job description

On Ashford Hospital | FlexiBank working arrangement - shifts as and when required.

One Ashford Hospital, part of Phoenix Hospital Group, are seeking a dedicated Administration Assistant to join our Outpatient and Administration team on a FlexiBank arrangement.

This role will primarily support our outpatient team, with scope to work across different departments as required. This role is ideal for an Administrator looking to gain valuable experience in a healthcare environment. The Administration Assistant will play a crucial role in ensuring the smooth running of administrative tasks, contributing to the overall efficiency of our services.

Responsibilities:

• Provide reception and administrative support within the Outpatients Department, including welcoming patients and visitors professionally.
• Manage patient appointments and bookings, answer telephone calls and respond to enquiries by phone and email.
• Prepare clinic lists, maintain patient records and ensure documentation is accurate and up to date.
• Liaise with patients, consultants, medical secretaries and other hospital departments to support the smooth running of services.
• Undertake general administrative duties, including data entry, filing, document preparation and processing patient information, in accordance with hospital procedures.
• Provide flexible administrative support across other hospital departments as required, maintaining patient confidentiality and a high standard of customer service at all times.

Qualifications:

• Strong organisational skills and attention to detail
• Previous experience in an administrative or customer service role
• Ability to work independently and as part of a team
• An understanding of GDPR and safeguarding principles
• Previous experience working within a healthcare setting is desirable

If you are a friendly, organised and flexible individual who enjoys helping others and making a positive difference to the patient experience, we would love to hear from you! This is a great opportunity to join the One Ashford Hospital team, support colleagues across the hospital and help us deliver a welcoming and professional service to every patient.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.