Clinical Office Administrator, A+E - Reception (SPH)

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ashford and St. Peter's Hospitals NHS Foundation Trust is seeking a Band 3 administrative support to back the Divisional PA and UEC Consultant team.

The role involves handling clinic letters, reports and patient enquiries, using Cerner and FirstNet, and maintaining vital office systems across ED and acute physician services. You will prioritise requests, retrieve records, support communications between the Trust, GPs, patients and multidisciplinary teams, and participate in training and staff

Qualifications

• Experience providing administrative support in a clinical or hospital setting.
• Ability to manage patient and GP enquiries with tact and confidentiality.
• Proficient in maintaining accurate records and routine office tasks.

Responsibilities

• Process clinic letters and reports using Cerner and FirstNet.
• Maintain clinical office systems, filing, scanning and photocopying.
• Support daily/weekly clinical reporting and administrative tasks.

Skills

Administrative support

Office administration

Communication

Record keeping

Tools

Cerner

FirstNet

Job description

Provide comprehensive administrative support to the Divisional PA and UEC Consultant team (ED Consultants & Acute Consultant Physicians).

Act as an essential point of contact for all patients and play a vital role in ensuring and GPs/ patient quires are delt with in an appropriate manner., To provide administrative support to the Divisional PA and UEC Consultant Team, including ED Consultants and Acute Consultant Physicians. Duties include processing clinic letters and reports, using Cerner and FirstNet, managing clinical office systems, maintaining accurate records, filing, scanning, photocopying and supporting daily and weekly clinical reporting.

The postholder will manage and prioritise incoming post, patient/GP/consultant enquiries, the ED GP Enquiries inbox, and requests from other hospitals or departments. They will retrieve medical records, X-rays and investigation results as required, support clinical correspondence, and ensure effective communication between the Trust, GPs, patients, consultants and wider multidisciplinary teams.

The role requires independent judgement, initiative and prioritisation to resolve routine issues or upscale appropriately. The postholder will support meetings, record information for transcription when required, assist with junior doctor rotation induction, support new or temporary staff, maintain high standards of office housekeeping and comply with Trust and Directorate policies.

The postholder will work flexibly as part of the UEC administrative team, undertake mandatory training, and carry out other duties consistent with the Band 3 role and service requirements.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.