Administration Assistant (Receptionist)

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free onsite parking

Health and Wellbeing Support

Generous pension & holidays

Job summary

Leicestershire Partnership NHS Trust is seeking an Administration Assistant for the Herschel Prins Centre at Glenfield Hospital. The role involves front-desk support, handling patient records, and assisting the admin team with day-to-day tasks.

You will work Monday to Friday, 9am–5pm, within a busy but supportive team, focused on patient care and efficient service delivery at this NHS site.

Qualifications

• Excellent IT skills with ability to use Microsoft Office suite effectively.
• Strong written and verbal communication abilities.
• Ability to liaise with service users calmly and professionally.

Responsibilities

• Provide administrative support as part of the reception team.
• Control of access and footfall via the airlock system to maintain security.
• Support with daily admin tasks and scanning of patient records.
• Order goods or services and monitor orders; reconcile invoices.
• Develop working relationships with colleagues and external agencies.
• Deliver high-quality customer care in person, by phone or in writing.

Skills

IT skills

Microsoft Office

Communication skills

Teamwork

Customer service

Tools

Microsoft Office

Job description

Job Overview

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! We have a fantastic opportunity for an Administration Assistant to join our admin team based at Herschel Prins Centre, Glenfield Hospital Site.

The hours of work are Monday to Friday 9am to 5pm.

Herschel Prins Centre is an adult inpatient unit consisting of two wards for patients with mental health illness. The building also has two levels of offices occupied by staff members within the Forensic Mental Health Team.

As an Administration Assistant you will provide comprehensive administrative support as part of the existing reception team and any other administration duties as per the job description. Herschel Prins Centre is a busy and fast paced low secure unit, the successful candidate will be responsible for control of access and the management of people traffic in and out of the building such as patients, staff and visitors entering and leaving the premises via the airlock system ensuring the security of the building is maintained at all times. You will support the wards with scanning onto electronic patient records and assist with any other administrative tasks as requested.

We are looking for someone who is motivated, enthusiastic, a team player and above all able to demonstrates a commitment to the Trust’s values in everyday life.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths. You will be joining a welcoming team who work well together and support each other.

We Also Offer

• A generous pension contribution and holiday allowance starting at 27 days
• Free onsite parking
• Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance
• Health and Wellbeing Support
• Various Staff Support Networks

For an informal chat, please contact please contact Kimberley Shaw on 07887434576 or email [e-mail]

Job Description Summary (Main Duties And Responsibilities)

The successful candidate will posses excellent IT skills and knowledge of Microsoft Office packages, good written and verbal communication skills, the ability to liaise with service users in a calm and compassionate manner and the ability to work positively and proactively as part of the wider administrative and clinical teams.

You will be responsible for staff key allocation and control of footfall in and out on the building via the secure airlock.

As an Administration Assistant, you will be required to support the existing reception team with day to day duties and support the business administration assistants with patient record scanning and any other ad-hoc administration duties as per the job description.

You will be ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.

To develop and maintain effective working relationships with colleagues and external agencies.

To provide high quality customer care to anyone accessing the service, either face to face, via telephone or in writing.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.