Clinical Office Administrator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

On-site nurseries

Staff cafes

Parking facilities

Career development

Job summary

Ashford and St Peter's Hospitals NHS Foundation Trust in Chertsey is seeking a Clinical Office Administrator to support the Dermatology team with general admin duties, including filing, note retrieval, liaising with patients and staff, and handling enquiries by phone and email. The role emphasizes confidentiality and initiative.

The successful candidate will have clerical and typing skills, NHS experience preferred, and ideally knowledge of Cerner.

Qualifications

• NVQ in Business Administration or equivalent administration.
• English GCSE Grade C or equivalent experience.
• Previous administration experience in a busy office with conflicting demands.
• NHS experience.
• NHS Constitution.
• Understanding GDPR and Informational Governance.
• Good range of administrative procedures.

Responsibilities

• Coordinate workload with Dermatology Consultants and Clinical Office Coordinators.
• Provide comprehensive administrative support to the Dermatology Clinical Team.
• Handle enquiries by letter, email and telephone and liaise with patients and staff.
• Maintain confidentiality and exercise initiative in day-to-day issues.

Skills

Copy typing

Letter writing

Prioritisation

Initiative

Communication

Confidentiality

Computer literacy

Education

NVQ in Business Administration

English GCSE Grade C

Tools

Excel

Job description

An exciting opportunity has arisen for a Clinical Office Administrator to join our team at Ashford and St Peter's Hospitals. The successful applicant will work in our Dermatology department. The post includes general office duties consisting of filing, photocopying, sorting post, obtaining patient notes, liaising with patients, GPs and hospital medical & clinical staff, dealing with enquiries by letter / e-mail and telephone, The post holder will provide a comprehensive support administrative service to the Dermatology Clinical Team. The successful candidate will be expected to organise their workload with the Dermatology Consultants and co-ordinate their activities with the Clinical Office Co-ordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of the Cerner system would be desirable.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures. We can offer you the full range of NHS benefits/discounts and in addition:

Qualifications

• NVQ in Business Administration or equivalent administration
• English GCSE Grade C or equivalent experience

Experience

• Previous administration experience of working in a busy office and dealing with conflicting demands
• NHS experience

Knowledge

• NHS Constitution
• Understanding GDPR and Informational Governance
• Good range of administrative procedures

Skills

• Fast, accurate copy and audio typing
• Able to compose letters on own initiative or with minimal instruction
• Able to prioritise work.
• Able to use initiative and judgement in dealing properly with day to day issues and queries
• Confident in use of computer packages such as Excel and ability to learn new systems
• Good written and verbal communication skills.
• Able to deal sensitively and tactfully with all contacts and maintain confidentiality

Other

• Ability to be flexible to meet the needs of the team, the service, and the Trust.
• Team player

Benefits & Perks

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics