Outpatient Receptionist

Nhs View All Jobs; Ashford; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking an Outpatient Reception administrator to join the team at William Harvey Hospital, Ashford. The role focuses on front line contact with patients and the public, data inputting, and frequent use of display screen equipment.

You will support one or more teams and work with colleagues to ensure high standards of patient care. NHS experience and good keyboard skills are desirable.

Qualifications

• Clear written and verbal communication.
• Ability to multi-task and prioritise workload.

Responsibilities

• Front line contact with patients and the public.
• Data inputting and keyboard skills use.

Skills

Clear communication

Multi-tasking

Keyboard skills

Interpersonal skills

Attention to detail

Organisational skills

Education

GCSE English and Maths (A-C)

Basic numeracy & literacy

NVQ 2 training (desirable)

Tools

None

Job description

An exciting opportunity has arisen within the Outpatient Reception team to be based at William Harvey Hospital, Ashford., This post may support one or more team(s) (these could be Medical or non Medical staff). The focus of this role will include front line contact with members of the public, keyboard skills, data inputting and frequent use of display screen equipment., Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have any further queries please dont hesitate to contact the line manager using the contact details below., Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have any further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification Other Essential

• To be aware of and adhere to the Trust's Values and Behaviours
  Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.

The successful applicants will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.

Desirable

• Relevant previous NHS experience.
• Previous experience of working within a busy environment.

Skills & Experience Essential

• Ability to communicate clearly, both written and verbally.
• Ability to multi-task.
• Standard/good keyboard skills
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills
• Accuracy - pays attention to detail
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment

Governance Essential

• To adhere to Governance within the Trust to report as per Trust Guidelines

Desirable

• Knowledge of Datix reporting

Qualifications Essential

• Basic numeracy & literacy
• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications

Desirable

• Customer services training.
• Has gained or is willing to work towards NVQ 2 training
  We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.