Administration Apprentice

The Royal Masonic Benevolent Institution Care Company; Watford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days paid holiday

Paid induction and training

Discounts on shopping and family days

Health cash plan for dental and eye

Free meals

On-site parking

DBS check

Career development support

Job summary

The Royal Masonic Benevolent Institution Care Company is seeking an Administration Apprentice at Prince Michael of Kent Court in Watford. You’ll be the friendly first contact for visitors and callers, supporting day-to-day administration, HR records, and recruitment processes to help the home run smoothly.

With 39 hours per week and paid induction, you’ll join a values-driven team focused on delivering compassionate, person-centred care.

Qualifications

• Warm, professional approach to welcoming visitors and callers.
• Administration experience and confidence managing daily tasks.
• Strong attention to detail when maintaining accurate records.
• Clear, empathetic communication skills.
• IT confidence with documents, spreadsheets and databases.

Responsibilities

• Welcomes visitors, handles phone enquiries and provides a calm, professional presence.
• Supports recruitment by arranging interviews and preparing new starter files, while maintaining HR and resident records.
• Assists with payroll, petty cash and general finance tasks.
• Keeps the office running smoothly with organised filing and stationery management.
• Works with the Business Relationship Manager to ensure smooth operations for high-quality care.

Skills

Warmth & professionalism

Administration experience

Attention to detail

Clear communication

IT confidence

Team-oriented mindset

Education

Administration apprenticeship

Tools

Documents (Word)

Spreadsheets (Excel)

Databases

Job description

If you're warm, organised and enjoy supporting others, your strengths are perfect for a care home, where a friendly welcome and reliable

administration make all the difference.

39 hours per week

Location:Prince Michael of Kent Court, Stratford Road,Watford, Hertfordshire, WD17 4DH

As an Administration Apprentice, you'll be the reassuring first point of contact for everyone who visits or calls the home. Your calm, friendly approach will set the tone for their experience. You'll support smooth day-to-day administration, recruitment processes and accurate record keeping, helping our home run with confidence and consistency. With your attention to detail, empathy and positivity, your contribution will make a meaningful difference to residents, families and colleagues.

At RMBI Care Co., our values are Kind, Supportive and Trusted. They guide how we care, lead and work together. If these values resonate with you, you will belong here.

Whether your background is in administration, reception, customer service or HR support, we'll give you the training and encouragement you need to succeed.

What You'll Gain

• A welcoming, values-driven team where your contribution is appreciated
• 28 days paid holiday (rising to 33 with long service)
• Paid induction and ongoing training from day one
• Discounts on shopping, gifts and family days out
• Health cash plan for dental and eye care
• Free meals, on-site parking and DBS check
• Opportunities to grow your career with a dedicated learning and development team

What You'll Bring

• A warm, professional approach to welcoming visitors and callers
• Administration experience and confidence managing daily tasks
• Strong attention to detail when maintaining accurate records
• Clear, empathetic communication skills
• IT confidence with documents, spreadsheets and databases
• A supportive, team-focused mind-set

About the Role

You'll welcome visitors, handle telephone enquiries and provide a calm, professional presence at the heart of the home. You'll support recruitment by arranging interviews, checking documentation and preparing new starter files, while maintaining accurate HR and resident records. You'll assist with payroll, petty cash and general finance tasks, and keep the office running smoothly through organised filing, note-taking and stationery management. Working closely with the Business Relationship Manager, you'll help ensure smooth operations so the team can focus on delivering excellent, person-centred care.

This role keeps the home organised and running smoothly, ensuring visitors are welcomed, records are accurate, and staff have the support they need to deliver great care

We are proud to be a Disability Confident - Committed employer and we actively encourage applications from people of all backgrounds and experiences.

Prince Michael of Kent Court -'Rated Good by CQC', with 95% of RMBI Care Co. services either Outstanding or Good.