Admin Team Lead — Operations & Service Excellence

Go Traffic Management Limited; Redditch; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Go Traffic Management Limited in Redditch is seeking an Admin Team Leader to guide the Administration Team, ensuring efficient delivery of administrative and operational processes.

Reporting to the Planning Manager, you will drive performance, manage workloads, monitor KPIs, and support development of team members while maintaining high service levels and compliance with company procedures.

Qualifications

• Experience in administration, planning or operational support.
• Proven leadership or mentoring experience.
• Strong organisational skills and ability to prioritise.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead, motivate and develop the Administration Team to deliver high service levels.
• Manage day-to-day workload and ensure timely task completion.
• Monitor KPIs and service level agreements, take corrective action as needed.
• Escalate administrative, customer or operational issues as first point of contact.
• Ensure accurate capture and maintenance of records in management systems.
• Coordinate distribution of operational packs and documentation.
• Produce regular reports and provide improvement insights.
• Collaborate with Planning, Operations, Commercial and other departments.
• Identify system and process improvements to enhance efficiency.

Skills

Leadership

Organization

Communication

Data analysis

IT skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Go Traffic Management Limited in Redditch is seeking an Admin Team Leader to guide the Administration Team, ensuring efficient delivery of administrative and operational processes.

Reporting to the Planning Manager, you will drive performance, manage workloads, monitor KPIs, and support development of team members while maintaining high service levels and compliance with company procedures.