Admin Team Leader

Go Traffic Management Limited; Redditch; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Go Traffic Management Limited in Redditch is seeking an Admin Team Leader to guide the Administration Team, ensuring efficient delivery of administrative and operational processes.

Reporting to the Planning Manager, you will drive performance, manage workloads, monitor KPIs, and support development of team members while maintaining high service levels and compliance with company procedures.

Qualifications

• Experience in administration, planning or operational support.
• Proven leadership or mentoring experience.
• Strong organisational skills and ability to prioritise.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead, motivate and develop the Administration Team to deliver high service levels.
• Manage day-to-day workload and ensure timely task completion.
• Monitor KPIs and service level agreements, take corrective action as needed.
• Escalate administrative, customer or operational issues as first point of contact.
• Ensure accurate capture and maintenance of records in management systems.
• Coordinate distribution of operational packs and documentation.
• Produce regular reports and provide improvement insights.
• Collaborate with Planning, Operations, Commercial and other departments.
• Identify system and process improvements to enhance efficiency.

Skills

Leadership

Organization

Communication

Data analysis

IT skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Admin Team Leader

Department: GTM

Employment Type: Permanent

Location: Redditch

Compensation: £30,000 - £35,000 / year

Description

As an Admin Team Leader, you will lead and support the Administration Team to ensure the efficient delivery of administrative and operational processes across the business. Reporting to the Planning Manager, you will be responsible for managing team performance, maintaining service levels, driving continuous improvement, and ensuring the accurate and timely delivery of all administrative functions.

You will act as the first point of escalation for administrative queries, support the development of team members, and work closely with operational, commercial, and customer stakeholders to ensure an exceptional level of service is delivered.

Key Responsibilities

• Lead, motivate and develop the Administration Team to deliver exceptional levels of customer service and operational support.
• Manage the day-to-day workload of the team, ensuring all tasks are completed accurately and within agreed timescales.
• Monitor team performance against KPIs and service level agreements, implementing corrective actions where required.
• Act as the first point of escalation for customer, operational and administrative issues.
• Ensure all works are accurately captured, processed and maintained within company management systems.
• Oversee the timely collation, coordination and distribution of operational job packs and supporting documentation.
• Produce and review daily, weekly and monthly management reports, providing insight and recommendations for improvement.
• Work closely with Planning, Operations, Commercial and other departments to ensure client requirements are met effectively.
• Identify opportunities to improve systems, processes and ways of working to enhance efficiency and customer service.
• Support recruitment, induction, training and ongoing development of administration team members.
• Conduct regular performance reviews, one-to-one meetings and coaching sessions.
• Ensure compliance with company policies, procedures and quality standards.
• Promote and maintain a positive team culture aligned with company values.
• Ensure health, safety and wellbeing concerns are reported and managed in line with company procedures.
• Support the Planning Manager with departmental projects and business improvement initiatives.

Experience and Qualifications

• Previous experience in an administration, planning or operational support environment.
• Experience leading, supervising or mentoring a team.
• Strong organisational skills with the ability to prioritise workload and manage multiple competing demands.
• Excellent communication and interpersonal skills.
• Strong IT skills, including Microsoft Office applications and management systems.
• High attention to detail and commitment to accuracy.
• Ability to analyse data and produce meaningful reports.
• Problem-solving mindset with a proactive approach to continuous improvement.
• Experience within the traffic management, utilities, highways or construction sector would be advantageous but is not essential.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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