Traffic Management Administrator

Go Traffic Management Limited; Redditch; On-site; GBP 29,000 - 32,000; Full time

Job summary

Go Traffic Management Limited is seeking a Traffic Management Administrator in Redditch to support the Planning Manager and the Planning Team. You will ensure works are captured and booked in the management system and liaise with clients.

Hours are 8:00–17:00, Monday to Friday. A professional communicator with strong IT skills and high attention to detail will thrive in this role, contributing to reliable service delivery and client satisfaction.

Qualifications

• Experience in an administrator / planning role.
• Ability to prioritise workload, multi-task and work under tight time pressures.
• Excellent communication and IT skills.
• High attention to detail.

Responsibilities

• Provide a front-line telephone service to both internal and external customers.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Ensure the collation, co-ordination and distribution of the operational job packs.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with Company procedures.

Skills

Communication skills

IT skills

Attention to detail

Prioritisation / multi-tasking

Job description

Traffic Management Administrator

Department: GTM

Employment Type: Permanent

Location: Redditch

Compensation: £29,741.40 / year

Description

As Traffic Management Administrator, you will provide support to the Planning Manager, as part of the Planning Team. You would be responsible for ensuring works are captured and booked through our management system in a timely manner. Liaise with internal and external clients and assist with commercial enquiries.

Hours for this role will be 8:00 - 17:00 - Monday to Friday

Key Responsibilities

We are looking for someone to:

• Provide a front-line telephone service to both internal and external customers
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job packs
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• Experience in an administrator / planning role
• Ability to prioritise workload, multi-task and work under tight time pressures
• Excellent communication and IT skills
• High attention to detail

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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