Traffic Management Administrator

Ex-armed Forces; Redditch; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Go Traffic Management in Redditch is seeking a Traffic Management Administrator to support the Planning Manager and Planning Team. You will ensure works are captured and booked in our management system, liaising with internal and external clients while maintaining professional service.

The role requires strong administration, planning, and IT skills, with careful attention to detail and the ability to work under time pressure.

Qualifications

• Experience in an administrator/planning role.
• Ability to prioritise workload and multi-task under tight time pressures.
• Excellent communication and IT skills.
• High attention to detail.

Responsibilities

• Provide front-line telephone service to both internal and external customers.
• Ensure that all client and operational requirements are met in a professional and efficient manner.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Ensure the collation, co-ordination and distribution of the operational job packs.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with Company procedures.

Skills

Administration

Planning

Communication

IT skills

Attention to detail

Tools

Microsoft Office

Job description

Description As Traffic Management Administrator, you will provide support to the Planning Manager, as part of the Planning Team. You would be responsible for ensuring works are captured and booked through our management system in a timely manner. Liaise with internal and external clients and assist with commercial enquiries. Hours for this role will be 8:00 - 17:00 - Monday to Friday Key Responsibilities We are looking for someone to: Provide a front-line telephone service to both internal and external customers Ensure that all the client and operational requirements are met in a professional and efficient manner Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Ensure the collation, co-ordination and distribution of the operational job
packs Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and QualificationsExperience in an administrator / planning role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication and IT skills High attention to detail Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel,
reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Go Traffic ManagementGo Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK's largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers. At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients' expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and
stakeholders. Be: SAFE - Go Traffic Management Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.