Admin Officers – Ballykelly

The Recruitment Co; Limavady; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Long-term opportunity (up to 51 weeks)

No previous experience required

Office-based role with potential forhy

Job summary

The Northern Ireland Civil Service (NICS) seeks a full-time Admin Officer (Telephony) in Ballykelly for a long-term temporary role. Full training is provided and there is potential future hybrid working opportunities.

Open to applicants with no previous experience; 51-week term with possible extension. Strong focus on communication, customer service, and meeting targets within 8-hour shift patterns.

Qualifications

• 5 GCSEs at Grade C or above, including English and Maths.
• Proof of qualifications required.
• AccessNI check will be required for successful candidates.

Responsibilities

• Answer telephone calls with clear, courteous communication.
• Provide excellent customer service and build rapport with customers.
• Support colleagues and contribute to team targets and deadlines.
• Learn new systems and adapt to process changes.

Skills

Excellent communication

Customer service

Telephone skills

Interpersonal skills

Attention to detail

Time management

Basic IT skills

Education

GCSEs incl English & Maths

Job description

We have an excellent opportunity to join the Northern Ireland Civil Service (NICS) as a full-time Admin Officer (Telephony) on a long-term temporary basis.

What's on Offer?

• Full training provided
• Long-term opportunity (up to 51 weeks) with potential extension
• No previous experience required
• Office-based role with potential future hybrid working opportunities

Various 8-hour shift patterns between:

• Excellent communication and customer service skills
• Strong telephone and interpersonal skills
• Ability to build rapport with customers and colleagues
• Good attention to detail and ability to meet targets/deadlines
• Basic IT skills and confidence learning new systems
• Organised with effective time management skills

• 5 GCSEs at Grade C (or equivalent) and above, including English and Maths
• Proof of qualifications required
• Successful candidates will be required to complete an AccessNI check

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

A criminal record will not necessarily be a bar to obtaining a position.

ADMIN OFFICERS – BALLYKELLY Ballykelly