Admin Officer – Ballykelly

The Recruitment Co; Limavady; On-site; GBP 12,000 - 17,000; Full time

Job summary

Northern Ireland Civil Service in Ballykelly, Limavady seeks an Admin Officer (telephony) for a full-time, long-term temporary role. Start date is 28/10/2026. Office-based with some future home-working possibility.

Various 8-hour shifts between 8am–8pm, with one Saturday in four (9am–5pm). AccessNI required and no prior experience needed. Ideal candidates will have strong call-handling, good verbal/written communication, and the ability to meet deadlines while learning new IT systems.

Qualifications

• No experience required.
• 5 GCSE grades C or above including English & Maths.
• An AccessNI will be required.

Responsibilities

• Handle telephone calls and provide accurate information.
• Maintain professional communication with colleagues and customers.
• Work to deadlines and targets with accuracy.
• Basic IT tasks and learning new systems as needed.

Skills

Call handling

Interpersonal skills

Verbal communication

Written communication

Rapport building

Time management

Basic IT skills

Deadline-oriented

Education

GCSEs including English & Maths

Job description

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Ballykelly as a full-time Admin Officer (telephony). This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Start Date: 28/10/2026

Hours: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am – 5pm.

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks with possibility of extension
• No experience required

These roles are full-time, office based. Working from home may become available in the future.

• Effective call handling skills and excellent interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skill

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

**No experience needed – just 5 GCSE grades C or above required (including English & Maths)**

**An AccessNI will be required**

Admin Officer – Ballykelly • Limavady, County Londonderry