Public Sector Admin Officer - Telephony (No Experience)

The Recruitment Co; Limavady; On-site; GBP 12,000 - 17,000; Full time

Job summary

Northern Ireland Civil Service in Ballykelly, Limavady seeks an Admin Officer (telephony) for a full-time, long-term temporary role. Start date is 28/10/2026. Office-based with some future home-working possibility.

Various 8-hour shifts between 8am–8pm, with one Saturday in four (9am–5pm). AccessNI required and no prior experience needed. Ideal candidates will have strong call-handling, good verbal/written communication, and the ability to meet deadlines while learning new IT systems.

Qualifications

• No experience required.
• 5 GCSE grades C or above including English & Maths.
• An AccessNI will be required.

Responsibilities

• Handle telephone calls and provide accurate information.
• Maintain professional communication with colleagues and customers.
• Work to deadlines and targets with accuracy.
• Basic IT tasks and learning new systems as needed.

Skills

Call handling

Interpersonal skills

Verbal communication

Written communication

Rapport building

Time management

Basic IT skills

Deadline-oriented

Education

GCSEs including English & Maths

Job description

Northern Ireland Civil Service in Ballykelly, Limavady seeks an Admin Officer (telephony) for a full-time, long-term temporary role. Start date is 28/10/2026. Office-based with some future home-working possibility.

Various 8-hour shifts between 8am–8pm, with one Saturday in four (9am–5pm). AccessNI required and no prior experience needed. Ideal candidates will have strong call-handling, good verbal/written communication, and the ability to meet deadlines while learning new IT systems.