Admin Officer (Telephony) – Public Service Role (Hybrid Potential)

The Recruitment Co; Limavady; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Long-term opportunity (up to 51 weeks)

No previous experience required

Office-based role with potential forhy

Job summary

The Northern Ireland Civil Service (NICS) seeks a full-time Admin Officer (Telephony) in Ballykelly for a long-term temporary role. Full training is provided and there is potential future hybrid working opportunities.

Open to applicants with no previous experience; 51-week term with possible extension. Strong focus on communication, customer service, and meeting targets within 8-hour shift patterns.

Qualifications

• 5 GCSEs at Grade C or above, including English and Maths.
• Proof of qualifications required.
• AccessNI check will be required for successful candidates.

Responsibilities

• Answer telephone calls with clear, courteous communication.
• Provide excellent customer service and build rapport with customers.
• Support colleagues and contribute to team targets and deadlines.
• Learn new systems and adapt to process changes.

Skills

Excellent communication

Customer service

Telephone skills

Interpersonal skills

Attention to detail

Time management

Basic IT skills

Education

GCSEs incl English & Maths

Job description

The Northern Ireland Civil Service (NICS) seeks a full-time Admin Officer (Telephony) in Ballykelly for a long-term temporary role. Full training is provided and there is potential future hybrid working opportunities.

Open to applicants with no previous experience; 51-week term with possible extension. Strong focus on communication, customer service, and meeting targets within 8-hour shift patterns.