Admin Officer

Brook Street; Aberystwyth; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street in Aberystwyth is recruiting an Admin Officer for Aberystwyth Justice Centre. The role is office-based, 37 hours per week, Monday to Friday 9:00-17:00, ASAP start, 6-month assignment with extension potential.

You will handle court applications, maintain case records in HMCTS systems, provide customer service by phone, email and in person, and support hearings to run on time while keeping information confidential.

Qualifications

• Strong administration and organisational skills with excellent attention to detail.
• Confident verbal and written communication.
• Proven experience in a customer-focused environment.
• Ability to manage competing priorities and work independently when needed.
• Competent IT skills (Microsoft Office).
• Ability to work well as part of a team and uphold process and confidentiality.

Responsibilities

• Process court applications, orders, correspondence, and legal documentation.
• Input and update case information on HMCTS systems with speed and precision.
• Prepare court files and ensure documentation is available for hearings.
• Provide customer service through telephone, email, and face-to-face interactions.
• Respond to enquiries from court users, legal representatives, judiciary, and stakeholders.
• Support the progression of cases through timely, collaborative working.
• Maintain confidentiality and handle sensitive information appropriately.
• Meet performance targets and service standards while prioritising a busy workload.
• Support day-to-day administrative tasks that help hearings and legal processes run on time.

Tools

Microsoft Office

Job description

Admin Officer
Location: Aberystwyth Justice Centre, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
Pay: £12.86 per hour
Start: ASAP

Assignment Length: 6 months (extension potential)

Hours: 37 hours, Mon-Fri (9:00am-5:00pm flexi)

Workstyle: Fully office-based

Join a supportive HMCTS team where your organisation and customer focus directly helps keep justice running smoothly. If you're known for accuracy, professionalism, and clear communication, this role is a great opportunity to build meaningful experience in a busy, service-driven environment.

What you'll be doing:

• Process court applications, orders, correspondence, and legal documentation
• Input and update case information on HMCTS systems with speed and precision
• Prepare court files and ensure documentation is available for hearings
• Provide customer service through telephone, email, and face-to-face interactions
• Respond to enquiries from court users, legal representatives, judiciary, and stakeholders
• Support the progression of cases through timely, collaborative working
• Maintain confidentiality and handle sensitive information appropriately
• Meet performance targets and service standards while prioritising a busy workload
• Support day-to-day administrative tasks that help hearings and legal processes run on time

What you'll bring:

• Strong administration and organisational skills, with excellent attention to detail
• Confident verbal and written communication
• Proven experience in a customer-focused environment
• Ability to manage competing priorities and work independently when needed
• Competent IT skills (Microsoft Office)
• Ability to work well as part of a team and uphold process and confidentiality

Additional information:

• Previous administrative experience in legal, public sector, or customer service would be a real plus
• Experience handling confidential/sensitive information (or knowledge of court processes) can help you stand out

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.