Admin Officer

Public Sector Resourcing; Ipswich; In loco; GBP 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Brook Street is recruiting an Admin Officer for Ipswich Magistrate's Court to join the front-line team on a 6-month assignment with potential extension. The role is fully office-based, Monday to Friday, 37 hours per week, with a pay rate of £12.86 per hour.

You will provide public-facing administrative support in a busy court, manage public activity, handle enquiries with confidentiality, and ensure smooth day-to-day operations while maintaining a calm, professional service.

Competenze

• Excellent communication skills, clear and professional in writing and speech.
• Strong customer service experience with understanding of needs.
• High level of integrity; able to handle sensitive information.
• Proactive, organised, able to manage competing priorities.
• Confidently represent the organisation in a professional manner.
• Adaptable to changing situations and able to handle challenging conversations.

Mansioni

• Provide public-facing administrative support in a busy court setting.
• Coordinate and manage public activity with stakeholders.
• Process administrative duties accurately to support daily operations.
• Communicate clearly with the public, customers, colleagues and external stakeholders.
• Handle enquiries and maintain a positive customer experience.
• Maintain confidentiality and professionalism when dealing with sensitive information.

Conoscenze

Communication skills

Customer service

Integrity

Organised approach

Professional demeanor

Adaptability

Descrizione del lavoro

Admin Officer
Location: Ipswich Magistrate's Court, IP1 2AP (Fully office-based)
Working hours: 37 hours, Monday-Friday
Working pattern: 9:00am - 5:00pm
Pay rate: £12.86 per hour

If you're at your best when you're supporting people, keeping processes moving, and delivering a calm, professional service in a busy environment, we'd love to hear from you. Our Client is hiring for an Admin Officer to join the front line team at Ipswich Magistrate's Court for an initial 6-month assignment, with extension potential.

What you'll be doing:

• Provide business-critical, public-facing administrative support in a busy court setting
• Coordinate and manage public in-and-out activity, engaging with stakeholders professionally
• Process administrative duties accurately and efficiently to support day-to-day operations
• Communicate clearly with members of the public, customers, colleagues and external stakeholders (verbally and in writing)
• Handle enquiries, respond appropriately, and help ensure a positive customer experience
• Maintain confidentiality and professionalism when dealing with sensitive information

What you'll bring:

• Excellent communication skills - clear, confident, and professional in both writing and conversation
• Strong customer service experience, with the ability to understand needs and respond effectively
• A high level of integrity - comfortable handling sensitive information appropriately
• A proactive, organised approach, with the ability to manage competing priorities
• The confidence to represent the organisation with an approachable, professional manner
• Adaptability in changing situations, including the ability to resolve issues and handle challenging conversations

Additional information:

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.