Admin Officer

Brook Street; Ipswich; On-site; GBP 15,000 - 21,000; Full time

Job summary

duties include managing hearings prep, data entry, customer service, scheduling, and basic financial/reporting tasks. The posting notes a pay rate of £13.25 per hour.

Qualifications

• Ability to work flexibly as part of a team.
• Strong digital skills with Microsoft Office and databases.
• Clear communication, explaining procedures calmly.
• Proactive, solutions-focused approach to routine issues.
• Resilience to remain impartial and professional.
• Collaborative with stakeholders to support service delivery.
• Capable of making routine decisions within policy.

Responsibilities

• Prepare for, facilitate and help deliver administrative support for all types of hearings.
• Provide face-to-face, telephone and written customer service, signposting users to the right support (including people with complex needs).
• Use HMCTS service scripts and knowledge materials to answer queries clearly and consistently.
• Follow complaints policies and procedures, responding promptly to help prevent escalation.
• Process case files with accurate data entry, secure information management, and adherence to retention/data loss protocols.
• Support jury service tasks including selection, deferral, reassignment and attendance tracking—plus handling related expenses and court fees.
• Help with listing and scheduling, supporting urgent requests and efficient use of judicial time.
• Support enforcement activity, including basic financial assessments, fine collection assistance, and producing basic statistical/financial reports.
• Contribute to health and safety operations (e.g., checks, issue logging and key/safety governance under team leader guidance).
• Maintain timekeeping/admin processes, including signing time sheets on the day of attendance.
• Report and log building/facilities/IT issues and escalatest where needed.

Skills

Digital skills

Microsoft Office

Communication

Teamwork

Problem solving

Decision making

Customer service

Tools

Databases

Microsoft Office

Job description

Admin Officer (AO)

• Location: Ipswich (Arcade Chamber, 8 Arcade St, Ipswich IP1 1EJ)
• Contract: 5 months with possibility of extension
• Hours: 37 hours per week, Mon-Fri, in office
• Pay rate: £13.25
• Clearance: Basic DBS (costs covered by the hiring process)
• Start: ASAP

If you're looking for a role where your admin skills genuinely help people get through a process with confidence and clarity, this could be the perfect next step. Our Client is hiring for a reputed client in the Government—a exciting opportunity to support the smooth running of hearings and court processes in Ipswich.

What you'll be doing

• Prepare for, facilitate and help deliver administrative support for all types of hearings
• Provide face-to-face, telephone and written customer service, signposting users to the right support (including people with complex needs)
• Use HMCTS service scripts and knowledge materials to answer queries clearly and consistently
• Follow complaints policies and procedures, responding promptly to help prevent escalation
• Process case files with accurate data entry, secure information management, and adherence to retention/data loss protocols
• Support jury service tasks including selection, deferral, reassignment and attendance tracking—plus handling related expenses and court fees
• Help with listing and scheduling, supporting urgent requests and efficient use of judicial time
• Support enforcement activity, including basic financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., checks, issue logging and key/safety governance under team leader guidance)
• Maintain timekeeping/admin processes, including signing time sheets on the day of attendance
• Report and log building/facilities/IT issues and escalatest where needed

What you'll bring

• The ability to work flexibly as part of a team and take direction from Team Leaders to meet priorities
• Strong digital skills—confident working with Microsoft Office and other databases
• Clear communication skills, including explaining procedures calmly in challenging situations
• A proactive, solutions-focused approach—resolving routine issues and escalating appropriately
• The resilience to remain impartial and professional, especially when dealing with difficult or distressing information
• Strong working relationships mindset—collaborating with stakeholders to support service delivery
• Confidence making routine everyday decisions within policy, and escalating complex matters when required

If you're organised, confident with people and systems, and ready to play a vital part in supporting justice in Ipswich, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.