Admin Officer

Brook Street; Greater Lincolnshire; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street is recruiting for Admin Officers at Lincoln County Court in the United Kingdom. The role focuses on handling administrative tasks to prepare for hearings, facilitating processes, and providing frontline support to users, stakeholders, and teams.

You will engage with people face-to-face, by phone, and in writing, following scripts to guide users and ensure clear guidance. Strong data handling and compliance with procedures are essential in this complex environment.

Qualifications

• Customer-focused mindset and clear communication with a wide range of people.
• Ability to manage sensitive information responsibly and accurately.
• Methodical approach to administration, following processes and meeting standards.
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Provide support via face-to-face engagement, telephone, and written correspondence.
• Signpost users to the right services using scripts and knowledge articles.
• Follow complaints policies, respond promptly, and update systems as required.
• Identify risks related to HMCTS buildings and inform SPoS when needed.
• Process operational support work using standard procedures to meet targets.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks and processing related expenses and court fees.
• Assist with listing and scheduling, including urgent matters and listing policies.
• Support enforcement procedures, including financial assessments and production of basic reports.
• Contribute to health and safety activities under team leader guidance.

Job description

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay Rate: £12.86 per hour

If you're someone who thrives on helping people through complex situations, this is a brilliant opportunity to support the justice process. Our Client is hiring for Admin Officers at Lincoln County Court-where your communication, administration, and calm approach can make a real difference to users, stakeholders, and wider teams.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance-particularly for users with specific or complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
• Processing operational support work using standard operating procedures to meet performance targets and service standards
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

• A strong customer-focused mindset and confidence communicating clearly and consistently with a wide range of people
• The ability to manage sensitive information responsibly and accurately
• A methodical approach to administration, able to follow processes and meet operational standards
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests