Admin Officer

Vico Homes Limited; Castleford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A social housing provider in Castleford is seeking an Admin Officer to join their Property Investment Team. This role involves providing comprehensive administrative support and acting as a first point of contact for customers and tradespeople. Ideal candidates will have relevant qualifications and experience in office administration. The position offers flexible working, a competitive salary, and various benefits, including generous holidays and a pension plan. Join a team dedicated to supporting vibrant communities and making a difference.

Benefits

26 days holiday (rising to 31 after five years' service)

Generous employer pension contribution

Flexible working options

Lifestyle savings and salary sacrifice schemes

Employee Assistance Programme

Dedicated Wellbeing Champions

Colleague development initiatives

Qualifications

• Proven experience in office administration or a housing-related field.
• Clear verbal and written communication skills.
• Ability to support operational teams effectively.

Responsibilities

• Provide comprehensive administrative support and accurate record-keeping.
• Act as the first point of contact for customers and tradespeople.
• Maintain and update business systems and service documentation.

Skills

Office administration

Customer service

Communication skills

Education

Level 2 qualification on the Regulated Qualifications Framework (e.g. GCSEs)

Job description

About the role

Vico Homes is built on the foundations of WDH. We are looking for an Admin Officer to join our Property Investment Team.

A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong.

These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do.

Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen.

Together, we’re building better futures and vibrant communities.

As the Admin Officer your manager will be our Support Team Supervisor. You will work 37 hours a week on a permanent basis, working flexibly in the Vico Homes operating area based at our Head Office in Castleford.

What you’ll do

• Provide comprehensive administrative support, including accurate record‑keeping, report writing, minute taking and general office duties.
• Act as the first point of contact for customers, tradespeople and colleagues, resolving enquiries with professionalism and confidence.
• Distribute work orders and ensure contractors and tradespeople have the necessary information to deliver services safely and effectively.
• Maintain and update business systems and service documentation to support operational activities and performance targets.
• Collaborate with management, colleagues and external partners to overcome challenges and contribute to an efficient, high‑quality service delivery.

What we’re looking for

• You will hold a Level 2 qualification on the Regulated Qualifications Framework, such as GCSEs (three or more at grades 9–4/A–C), or an equivalent Award, Certificate, or Diploma.
• You bring proven experience in office administration or a housing‑related field, demonstrating your ability to support operational teams effectively.
• Clear verbal and written communication skills, enabling you to liaise confidently with colleagues, contractors and customers while producing clear and accurate documentation.

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact Linzy Cox, Support Team Supervisor on 01977 788190 or 07920 572359.

Please note: Interviews will take place in the week starting 26th January 2026.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme.
• Pension - generous employer pension contribution.
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns.
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme.
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions.
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching.

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

Please visit our website for further details and how to apply.

If you have any questions about a career at Vico Homes, you can contact us by email on [e-mail].