Admin Assistant - Operations

TradeChoice Carpet & Flooring; Leeds; On-site; GBP 12,000 - 17,000; Part time

Job summary

TradeChoice Carpet & Flooring in Leeds seeks an Administration Assistant to support transport operations. This 12-hour-per-week fixed-term role has potential to become permanent and involves transport admin, routing, and paperwork for the busy branch.

You will collaborate with the Branch Manager, Internal Sales, and Drivers to improve efficiency, process returns, and keep customers informed. Strong IT and organisational skills are essential.

Qualifications

• Experience in transport administration or logistics is advantageous.
• Strong attention to detail and ability to handle multiple priorities in a busy environment.
• Good IT skills and experience with a CRM system such as Salesforce.

Responsibilities

• Manage transport administration and vehicle compliance records.
• Plan and coordinate daily vehicle routing and driver paperwork.
• Process customer returns and liaise with branches to minimise stockholding.
• Input quotations into Salesforce and support customer communications.
• Support the Internal Sales team with calls and orders during busy periods.

Skills

Highly organized

Attention to detail

Customer service

Communication

IT skills

Salesforce

Tools

Salesforce

Job description

We are looking for a highly organised and proactive Administration Assistant to support the transport operations of our busy branch.

Working Hours 12 hours per week on a Fixed Term basis with a view to becoming pernmanent.

This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions. Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members to focus on delivering excellent customer service and business growth.

Key Responsibilities

• Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs.
• Complete driver hours legislation paperwork and maintain accurate transport records.
• Plan and coordinate daily vehicle routing.
• Handle all transport-related administration and paperwork.
• Process customer returns, including faulty goods and returned IBOs, liaising with the Redditch branch to ensure correct procedures are followed and unnecessary stock holding is minimised.
• Book stock into the system accurately.
• Unpick and unpack customer orders where required.
• Complete end-of-day driver paperwork and report vehicle defects.
• Produce end-of-day invoicing and ensure any outstanding invoices are completed the following morning.
• Support the Internal Sales team during busy periods by taking customer calls, processing orders via telephone and email, and assisting with new account openings.
• Input customer quotations into Salesforce.
• Contribute to improving branch efficiency by taking ownership of key administrative and transport processes, enabling Branch Managers to spend more time supporting customers and developing business opportunities.

The successful candidate will

• Be highly organised with excellent attention to detail.
• Be confident managing multiple priorities in a fast-paced environment.
• Have strong administrative and IT skills.
• Be an effective communicator with a customer-focused approach.
• Be able to work independently while collaborating with colleagues across the business.
• Experience in transport administration, logistics, or a similar operational role would be advantageous.

If you are looking for a varied role where you can make a real impact on the efficiency and success of the branch, we'd love to hear from you.