Transport Coordinator

Source 4; Lichfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Source 4 is seeking a Transport Assistant in Lichfield to join a busy team. The role focuses on coordinating Executive Drivers, scheduling deliveries and maintaining clear instructions and paperwork to support smooth daily operations.

The ideal candidate will have strong administrative and customer service skills, good IT experience with MS Office, and the ability to stay calm under pressure while building relationships at all levels.

Qualifications

• Experience in a busy transport or logistics environment (not essential).
• Strong administrative and customer service skills.
• Excellent IT skills, especially MS Office.
• Good geographical knowledge of towns and road networks.
• Ability to communicate clearly under pressure.

Responsibilities

• Managing and supporting a team of Executive Drivers for efficient use of time.
• Scheduling deliveries, collections and movements to meet client service standards.
• Confirming delivery arrangements with clients promptly.
• Allocating jobs with clear driver instructions and paperwork.
• Monitoring driver and vehicle locations for timely arrivals and cost-effective routing.
• Identifying and resolving logistical issues as they arise.
• Coaching new starters and on-the-job training.
• Supporting performance management, including absence and conduct concerns.

Job description

Our client is looking for an organised, proactive and confident Transport Assistant to join their team in Lichfield. This is an excellent opportunity for someone with strong coordination, administration and customer service skills who enjoys working in a fast-paced environment and supporting a team of Executive Drivers to ensure the smooth and efficient running of daily operations.

Experience within transport or logistics would be advantageous but is not essential, as the right candidate will have excellent organisational skills, a logical approach to problem-solving and the ability to remain calm under pressure.

Key Responsibilities

• Managing and supporting a team of Executive Drivers to ensure the efficient use of time and resources.
• Scheduling vehicle deliveries, collections and movements to meet client requirements and service standards.
• Confirming delivery arrangements with clients in a timely and proactive manner.
• Allocating jobs and ensuring drivers have clear instructions and all necessary paperwork.
• Monitoring driver and vehicle locations to ensure timely arrivals and cost-effective routing.
• Identifying and resolving logistical issues as they arise.
• Supporting and coaching new starters, providing on-the-job training and helping them settle into their roles.
• Monitoring team performance and assisting with people management matters, including absence and performance concerns.

The Ideal Candidate Will Have

• Experience in a busy transport or logistics environment, although this is not essential.
• Strong people management skills and the ability to handle performance-related matters professionally.
• Excellent logistical planning, coordination and resource management abilities.
• Confident communication skills and the ability to build relationships at all levels.
• Strong administrative and customer service skills.
• Good geographical knowledge of towns, road networks and rail routes.
• A logical, methodical approach with the ability to communicate calmly and clearly under pressure.
• Intermediate IT skills, particularly Microsoft Office.
• A positive attitude and a commitment to the company's core values.

Source4 are an equal opportunities employer and complies with all relevant UK legislation.