Admin Assistant - End of Life Care Coordination Hub

The Methodist Church in Britain; Birchfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced weekend/bank holiday pay

27 days leave plus BH

NHS benefits

Social events

Job summary

The Admin Assistant post sits within the End of Life Care Coordination Hub, part of the Connected Palliative Care Service at Sandwell and West Birmingham NHS Trust.

Day to day, the role means handling calls from patients, relatives and clinicians, keeping accurate records on patient systems and covering general office tasks. The hub runs 8am to 8pm, so flexible working, including weekends and bank holidays, is required.

Qualifications

• GCSE English and Maths completed.
• Experience in clerical and admin tasks.
• Ability to work in a fast-paced NHS environment and follow GDPR.

Responsibilities

• Answer calls from patients, relatives and healthcare professionals.
• Record and update patient information on systems.
• Communicate clearly with external professionals.
• Take notes and minutes for the service.
• Follow GDPR and confidentiality rules.
• Provide general office administration and stock control.
• Work flexibly across 8am–8pm, including weekends/bank holidays.
• Complete the full range of administrative competencies within 12 months.

Skills

Clear communication

Caring and empathetic

Strong resilience

Education

GCSE English and Maths

NVQ Level 2 in Business Administration or equivalent

Tools

Excel

Job description

The Admin Assistant post sits within the End of Life Care Coordination Hub, part of the Connected Palliative Care Service at Sandwell and West Birmingham NHS Trust. Day to day, the role means handling calls from patients, relatives and clinicians, keeping accurate records on patient systems and covering general office tasks. The hub runs 8am to 8pm, so flexible working, including weekends and bank holidays, is required. Administration experience in a fast-paced setting is essential, though applicants without a Level 3 Business Administration qualification are welcome.

What the job involves

• Answer calls from patients, relatives and healthcare professionals, confirming identity and escalating as appropriate
• Record and type accurate information on patient record systems
• Communicate clearly and promptly with external professionals
• Follow up calls with healthcare professionals, patients and relatives
• Follow GDPR and confidentiality rules
• Work with the team to deliver quality care coordination at end of life
• Provide general office administration, including filing, typing letters, scanning, laminating and stock control
• Update databases in Excel
• Take notes and minutes for the wider service
• Control stationery and keep work areas tidy
• Work flexibly across the 8am to 8pm hub hours, including weekends and bank holidays
• Complete the full range of administrative competencies within 12 months

Qualifications

• GCSE or equivalent in English and Maths

Experience

• Clerical experience
• Customer service experience
• Administration background in a fast-paced environment

Skills & knowledge

• Clear communication with patients, relatives and health and medical staff
• Caring and empathetic approach
• Strong resilience in a specialist setting

Other

• Willingness to work flexibly, including weekends and bank holidays

Nice to have

• NVQ Level 2 in Business Administration or equivalent
• Previous NHS experience
• Experience of patient information systems

What’s offered

• Enhanced pay for weekend and bank holiday working, including Christmas, New Year and Easter
• Annual leave from 27 days plus bank holiday allowance
• NHS benefits
• Social events