Admin Assistant - End of Life Care Coordination Hub

Sandwell & West Birmingham NHS Trust; Oldbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Weekend/Bank holiday enhancements

Social events

NHS benefits

27 days annual leave + BH

Job summary

Sandwell and West Birmingham NHS Trust is seeking an Administrative Assistant to support the End of Life Care Coordination Hub. The role involves providing comprehensive administrative services, handling calls from patients and professionals, and maintaining accurate records in line with GDPR rules.

Flexibility is required to cover working hours 8am–8pm, weekends and Bank Holidays. Training and development opportunities may be available within the Trust.

Qualifications

• Administration background in a fast-paced environment.
• Strong communication with patients, relatives and health staff.
• Flexibility to work weekends and Bank Holidays.

Responsibilities

• Provide a full administration service to the Coordination Hub.
• Answer phone calls from patients, relatives and healthcare professionals, ensuring ID and GDPR confidentiality, and escalate appropriately.
• Record and type information on patient record systems; communicate clearly with outside professionals and colleagues.
• Carry out general office duties (filing, typing letters, scanning documents, laminating, stocking stationeries, updating Excel databases).
• Note/minute taking for wider service and maintain clean, tidy workplaces.

Skills

Administrative work

Clear communication

GDPR/confidentiality

Data entry/record keeping

Experience in fast-paced environment

Microsoft Office

Education

Level 3 Business Administration qualification

Tools

MS Office

Job description

An exciting opportunity has arisen within the Connected Palliative Care Service for an experienced Administrative Assistant to join our existing administrative team in supporting patients at end of life. The team is professional, friendly, flexible and maintains a CQC rating of excellent.

The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area. An administration background of working in a fast-paced environment is essential.

The Hub services working hours are from 8am - 8pm. All applicants need to work flexibly, including weekends and Bank Holidays.

• Enhancements for working weekends and Bank Holidays (this is including Christmas, New Year and Easter Bank Holidays).
• Social events.
• Working within the NHS you will have benefits.
• Annual leave starting at 27 days plus bank holiday allowance.

We would welcome applications from candidates who do not hold the Level 3 Business Administration qualification as this could be offered during employment.

This is an important supportive administration role within the End of Life Care Coordination Hub. The HUB is a single point of access for patients in their last year of life, patient’s families/carers and healthcare professionals and is part of the wider care navigation centre.

The post holder will be required to provide a full administration service to the Coordination Hub supporting all process and procedures:

• Answering telephone calls from patients, relatives, healthcare professionals and ensuring positive ID and following GDPR confidentiality rules, and escalating appropriately.
• Record and type up accurate information on a patient record system, communicate with outside professionals clearly and in a timely manner, and work with the team to provide a quality of care to patients at the end of life, following up on calls to health care professionals, patients or relatives.
• Provide administration duties within the office area and to the service in general which could be filing, typing letters, scanning documents, laminating, stocking up of paper and leaflets, updating databases on Excel, note/minute taking to wider service, stationery control, keeping working areas clean, tidy and clear of clutter, etc.

You will be expected to complete a full range of Administrative Competencies within a 12 month period.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

For further details / informal visits contact: Name: Paul Roberts Job title: Palliative Care Admin Manager Email address: [e-mail] Telephone number: 07535 425237